Overview
Patient Liaison Officer (Bank) Harbour Hospital, Bank Shifts. Salary: Up to £15.00 per hour (depending on level of experience, training and qualification)
Circle Health Group is Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Liaison Officer to join their team of staff in theMarketingdepartment.
This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.
Duties of this role include:
* You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
* You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
* You facilitate necessary access times and information required for patients to convert to procedure.
* You appropriately influence patients to choose Circle Health Group for their procedure.
* You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
* You book appropriate self-pay patients into a suitable clinic appointment.
* You comply with all relevant mandatory training.
Applicants should meet the following criteria:
* Customer service using telephone, written and face-to-face communications.
* Working within service performance standards.
* Proficient in MS Outlook, Excel and Word.
* Excellent command of the English language, both written and verbal.
* Excellent telephone manner and interpersonal skills.
Salary & Benefits:
Circle Health Group offers a competitive hourly rate.
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