Reporting into Mining Business Manager, the Customer Support Manager will join our Mining Sales team on a Full‑Time basis. This role is responsible for the execution of the aftermarket sales strategy for the allocated customer group to maximise sales and service growth. The successful candidate will also be responsible for after‑sales product support and strategic planning activities to support fleet performance and deliver the lowest Total Cost of Ownership (TCO) for the customer group.
Roster: Monday – Friday, 8.5 hours/day (including meal break)
What You’ll Do:
* Own Your Territory: Manage customer accounts with a structured, proactive approach.
* Drive Sales Success: Work with customers and internal teams to deliver solutions, from everyday consumables to complete machine rebuilds.
* Stay Connected: Build strong relationships and keep engagement consistent through smart coverage plans.
* Keep It Accurate: Maintain CRM data to support forecasting and reporting.
* Be the Go‑To Person: Act as the link between customers and WesTrac/Caterpillar experts.
* Solve Problems Fast: Step in to resolve technical, operational, or financial challenges.
Skills & Experience:
* Trade qualification OR strong technical understanding of mining machinery components.
* Strong commercial acumen with the ability to identify and act on business opportunities.
* Sound knowledge of Total Cost of Ownership (TCO) modelling for heavy mining equipment.
* Proven communication, relationship‑building, and negotiation skills, with the ability to influence key stakeholders.
* Self‑motivated and adaptable, with the demonstrated ability to work both independently and collaboratively within a team.
* Excellent organisational skills, with the capacity to manage fluctuating workloads and competing priorities to meet tight deadlines.
Our Benefits inclusive of but not limited to:
* Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award‑winning WesTrac Institute.
* Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
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