Customer Care Administrator
Location: Worcester
Contract: Full-time, Temporary role with potential to become permanent
Salary: £23,000–£28,000 DOE
Working Hours: Monday–Friday, 8:30am–5:00pm
The Opportunity
We are looking for a Customer Care Administrator to join a busy and growing team based in Worcester. This is a temporary position designed to support the Customer Care function during a period of growth, with potential to transition into a permanent role for the right individual.
This role is ideal for someone highly organised and detail-focused who enjoys supporting customer-facing teams, keeping processes running smoothly, and contributing to a positive customer experience behind the scenes.
Key Responsibilities
* Providing administrative support to the Customer Care team to ensure smooth day-to-day operations
* Processing customer orders received via email and internal systems
* Managing and responding to customer queries, escalating where required
* Maintaining accurate and up-to-date customer records across internal systems and CRMs
* Supporting the Customer Care team with inbox management and call follow-ups
* Coordinating with internal departments such as Warehouse, Purchasing, and Finance to support order fulfilment and customer requirements
* Assisting with reporting, data entry, and document management
* Supporting outbound customer communications such as order updates, sample follow-ups, and general account administration
* Assisting with ad hoc administrative tasks as required to support the wider team
What We’re Looking For
* A well-organised and reliable individual with strong attention to detail
* Confident written and verbal communication skills
* Comfortable working with computer systems and internal platforms
* Ability to prioritise tasks and manage workload effectively
* Adaptable and proactive in a fast-paced environment
* Previous experience in an administrative or customer support role (preferred)
* Experience using CRM or order management systems (beneficial)
* Fluent in English
* A supportive team player with a positive attitude
Next Steps…
Shortlisted candidates will obviously be contacted for this specific role and if you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion. We'd love to give feedback to every applicant but due to the sheer volume of applications we receive, unfortunately this just isn't possible.
We will keep your CV on file to contact you with regards to future roles and any other advice to help you. Alternatively, feel free to contact us for a chat