Salary: £35,000 - 45,000 per year Requirements: Strong background within an MSP or multi-client technical support environment Proven ability to resolve complex technical incidents across diverse technologies Experience coaching, mentoring, or guiding junior team members Excellent customer service and communication skills Ability to manage workloads, prioritise effectively, and uphold SLA commitments Proficiency in 365, Active Directory (AD), Mobile Device Management (MDM), and associated peripherals Responsibilities: Oversee day-to-day service desk operations to maintain efficiency and service quality Act as escalation point for complex incidents and technical challenges Deliver hands-on technical support across a range of technologies and customer environments Mentor and support junior analysts, ensuring consistent ticket management and SLA achievement Collaborate closely with internal teams to ensure seamless service delivery Maintain high levels of customer satisfaction through responsive and effective support Contribute to ongoing improvement of processes, documentation, and technical standards Technologies: Active Directory Support Mobile Office 365 More: We are a fast-growing Managed Service Provider (MSP) seeking an experienced Senior Technical Support Analyst to take on a pivotal role within our support function. This position offers the ideal blend of operational ownership, technical depth, and team leadership in a dynamic service environment. We provide an environment where you can make a measurable impact while continuing to develop your leadership capabilities. If you thrive in a fast-paced environment and enjoy solving problems, this is the perfect opportunity for you. last updated 10 week of 2026