Sales & Service Co-ordinator
Fairthorne Manor, Curdridge
Up to £25,000 per annum basic salary + commission
37.5 hours per week (Monday to Friday. Occasional weekend, bank holiday and evening work will be required for specific events)
Benefits to you:
1. Refer a Friend scheme
2. Health Cash plan - Including Medical/Dental/Online retail discounts
3. Employer pension contribution
4. 25 days holiday + Bank Holidays FTE, increasing with length of service up to a maximum of 30 days
5. Option to purchase additional annual leave (up to 10 days per annum)
6. Celebration leave
7. Employee Assistance Program with Health Assured
8. 50% discount on nursery fees
9. Day camps discounts: 1 week free and 1 week at 50% per child per annum
10. Campsite and activities discounts at YMCA Fairthorne Manor
11. Cycle to work scheme
Job Purpose:
As part of our Sales & Marketing Team based at Fairthorne Manor, you will be our main sales contact for customers, always ensuring a fantastic customer experience. You will liaise with customers for the sales and administration of a range of services across our Fairthorne Group sites. You will oversee and ensure the smooth running and warm welcome at the main Fairthorne Manor reception area, our first point of contact for visiting families, schools and visitors.
Main Duties & Responsibilities:
12. As part of the Sales & Marketing team, drive sales for Schools & Groups, school holiday programmes, community offerings, large-scale events, and family activities.
13. As part of the team manage the various inboxes and customer enquiries to ensure prompt communication with our various customer groups.
14. Ensure all Group booking information is logged correctly for sharing across the organisation.
15. Answer incoming calls, enquiries and emails and liaise directly with customers and group leaders in a busy office environment as part of a robust and organised sales process.
16. Make outgoing calls to promote YMCAFG programmes and events, identifying opportunities to secure sales, overcome objections and cross-sell additional experiences. To include site tours and other in-person sales opportunities.
17. Build and maintain relationships with key customers, focusing on retention and upselling.
18. Work with Sales & Marketing colleagues to understand, deliver and be accountable for a range of income and surplus targets required for the charity.
19. Provide timely and accurate sales updates and reports in support of the wider business reporting function across the charity.
20. Actively promote new services in response to customer needs.
21. Represent the sales team in meetings where relevant.
22. Process invoices to ensure they are settled in line with YMCA conditions.
23. Organise and oversee sales data via our CRM system to provide data and reports as required.
24. Accurately maintain customer records, including databases and files.
25. Provide feedback on marketing impact, reach, sales progress and new opportunities.
26. Handle internal queries from other departments.
27. As required, welcome visitors at reception, dealing with their requirements to ensure a great experience.
Qualifications and Experience:
28. Minimum 1-year sales and service experience in a busy environment, including answering incoming telephone calls, implementing and maintaining sales processes and providing excellent customer service.
29. First-class administration skills and attention to detail.
30. Experience of CRM software in producing reports and interpreting data.
31. Good working knowledge of Microsoft Office packages.
32. Excellent organisational, oral and written communication skills
33. An ability to absorb and retain a wide variety of product information.
34. An ability to work under pressure in a number of varied roles and accurately to deadlines.
35. Ability to work as part of a team and without close supervision.
36. A flexible approach to this role and any other work required to ensure the sustainability of the site and wider organisation.
Personal Attributes:
37. A genuine enthusiasm for the work of the charity
38. Strong customer service focus with the ability to build rapport and relationships with a broad range of people.
39. A strong drive to deliver results with a track record of achieving sales targets.
40. Enthusiastic and has a collaborative approach to achieving goals through working across teams to achieve common goals.
41. Adaptable, flexible and persuasive.
42. An outgoing and friendly personality, able to communicate well and engage positively with a wide range of people.
43. A team player and able to manage a small team of people to deliver a great customer experience.
Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.
We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.
Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.