Night Porter
Hospitality expert, paddle tennis enthusiast
You bring your expertise, enthusiasms, and curiosities; and well provide you with a space to play.
Full Time, Part Time & Weekend Roles
Permanent & Fixed Term Contracts
Earnings to £15.00/hour, including TRONC (Tips), depending on age
Candidates must be 18+ due to Health & Safety and Working Hours
Onsite Role
Based at Mad Swans in the Mendips (Bristol)
Mad Swans is looking for a full-time, part-time and weekend Night Porter to join our budding team. Youll be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips.
Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.
Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
What we do
We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
This summer, were opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. Were all about great food, which is why weve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, theyre never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
What we can do for you
We understand that theres more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.
We believe that to be interested is to be interesting
that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.
And out of hours, our guests playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. Youll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
What there is to it
Youll be joining a lively and passionate team with positive and warm attitude from day one.
The key duties and responsibilities of this role will include:
Work through a checklist of tasks, some of which are time-bound, throughout the night shift and whilst on duty
Conduct security checks and walk-arounds across the site at specific times
Report any issues and incidents to the Housekeeping Manager and General Manager
Complete audit and checklist paperwork
Cover Reception for a period of time in the evening and in the early hours of the morning
Greeting guests and creating a positive first impression
Checking in guests in a friendly and efficient manner
Proactively inform and advise guests about all facilities at Mad Swans
Assisting with guest enquiries, questions and queries
Handle guest feedback and issues in a timely and efficient manner
Escalate any guest feedback and complaints to a Department Manager where appropriate
Assist guests with bookings activities and table reservations
Enhance the guest experience by offering additional activities and upselling where appropriate
Assist guests with any adhoc requests or needs which they may have
Check out guests when they leave
Handle telephone calls and re-direct where appropriate
Check emails regularly throughout the day and respond in a timely manner
Follow the Standard Operating Procedures for Reception when checking guests in and out
Building rapport with regular guests, fostering a welcoming and loyal customer base
Follow a programme of deep cleaning in different areas such as The Lodge, The Changing Rooms, The Shop, The Gym and other areas within Mad Swans
Receive any early morning deliveries
Assist the Kitchen and Restaurant with any food preparation and set up, ready for Breakfast
This role will involve working alone for prolonged periods of time throughout the night on a regular basis.
There are a number of full-time, part-time and weekend positions. Full time positions will work any five days out of seven. Earnings to £15.00/hour, including TRONC (Tips), depending on age.
Location
this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Working Hours
shift times will vary throughout the week; however, the operational times will be from 10.00 pm to 7.00 am.
Working Days
your working days will depend on if you work full-time, part-time or weekend. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.
Who were looking for
We are looking for Night Porters who are:
Available to work night shifts from 10.00 pm to 7.00 am
Comfortable working alone and independently
Experienced or has previous experience as a Night Porter, Receptionist or Security Guard
Happy to get involved with a wide range of different tasks whilst on duty
Calm and able to deal with potential incidents with limited support
Proficient in Microsoft Office
Passionate about delivering excellent guest experience
An excellent communicator
Someone who has an eye for detail
Organised and able to multi-task
Confident, outgoing and well-presented
Self-driven and highly motivated
Proactive, positive and resilient by nature
Solutions driven
Comfortable working in a very fast paced environment
Candidates must be 18+ for these roles due to Health and Safety and Working Hours.
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you
Tips & Service Charge
Free Parking
Free Employee Meal whilst on shift
Wage Stream
access your pay for hours worked before pay day
Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
Reward & Recognition Initiatives
Team Social & Well-being Activities & Events
Employee Referral Scheme Bonus
Mad Swans Water Bottle
Mad Swans Hoodie
Plant your own tree at Mad Swans
How to Apply
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Recruitment Agencies
We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these.
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