Role overview
We are looking for an amazing Front of House concierge to join the York & Elder team in Brighton, acting as the face of the development with residents and visitors, displaying professionalism and genuine care for the property. This role is a permanent contract working a 4 days on, 4 days off shift pattern.
What do we offer?
* A basic annual salary of up to £28,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, and more.
* Enhanced annual leave including your birthday off and a day when you buy your house, celebrating special moments with loved ones. Family always comes first at Urbanbubble.
What will you do?
* Be available to residents at all times and deliver exceptional service as the face of the development.
* Handle cleaning emergencies, spillages, and accidents in communal areas.
* Proactively address maintenance issues.
* Manage parcels: receive, safekeep, and issue parcels/mail in line with company procedures.
* Provide utility meter readings as required.
* Give clear handovers at shift changes, highlighting events and upcoming activities.
* Manage car parking to ensure smooth operation.
* Issue keys to authorized personnel/residents, recording sign-in/out details.
* Coordinate access for utility companies, refuse collection, deliveries, repairs, and maintenance.
* Conduct building patrols, CCTV monitoring, and safety checks.
* Handle enquiries, complaints, and maintenance requests.
* Book and attend viewings/inspections, providing feedback when necessary.
What are we looking for?
* Experience in a Front Desk or Concierge role.
* High level of customer service.
* Excellent communication and listening skills.
* Ability to work independently and follow instructions.
* Attention to detail.
* Proficiency in Microsoft Office and other systems like databases or booking systems.
Urbanbubble values professionalism, hard work, innovation, and passion. We are an equal opportunity employer and welcome applicants requiring additional support during recruitment.
If you believe you're the right fit for our Front of House / Concierge role, apply now. We look forward to hearing from you!
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