Job Purpose We are seeking a professional control room operator to join our expanding team within a newly built prestigious development in Paddington. The successful candidate (SIA CCTV licensed) will be responsible for maintaining the day-to-day security requirements, maintaining a corporate image and high standards of professionalism. This is a full time role, working 4 on 4 off days and nights (4 days on 4 off, 4 nights on 4 off 0700-1900/1900-0700). We offer a competitive rate of pay of £14.21p/h and you will be entitled to 19.6 days holiday per annum, including bank holidays. Key Responsibilities To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to To ensure that all incidents are managed and responded to Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day Ability to work using your own initiative and manage team members where required Ensuring that the Estate remains safe and secure at all times Ensure building/access pass requests are actioned promptly Ensure that all incidents are reported and responded to correctly Compilation of incident reports, when required. Be seen as a visible customer focused professional greeting and engaging with visitors Provide a consistent professional service at all times Communicate visitor/client arrivals to the relevant person promptly Maintain a high security awareness at all times Undertake patrols and inspections in accordance with management instructions when required Proficient use of relevant communications equipment will require candidate to have good communication skills Ensuring all H&S policies are adhered to Ensuring that no un-authorised persons are permitted in prohibited areas Issue visitor passes using agreed processes and procedures Maintaining an accurate record of any incidents that occur Essential Candidate Specification: Professional, highly driven, flexible, enthusiastic, proactive, self - motivated team player Smart and confident. Previous experience in a Supervisor/Management role Have an ability to deliver succinct and clear verbal and written reports where necessary Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability Excellent interpersonal skills and the ability to interact with people at all levels Immaculate presentation Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail. Maintain and practice a high degree of confidentiality at all times Computer literate and good communication skills, both written and verbal Able to be vetted back 5 years or since leaving compulsory education Provide support to the wider when required Current SIA license CCTV Licence