Role Purpose To support, maintain and enhance the company's IT infrastructure, ensuring it meets the operational and security requirements of the business. Key Responsibilities User Support & Help desk Provide IT support to all Chippenham users, resolving hardware and software issues via the IT Help-desk. Deliver user training to improve digital skills and confidence. Contribute to the wider UK IT support team. Hardware & Software Management Maintain, upgrade and troubleshoot PC hardware; liaise with vendors; maintain accurate documentation. Manage IT fixed assets and associated records. Install, configure and upgrade operating systems and application software. Deploy and maintain antivirus solutions, including updates, user training and urgent issue response. Infrastructure & Systems Support the administration and use of the company ERP system. Manage and monitor site data backup services. Maintain the integrated cabling system, including fault checks, documentation updates and reporting. Support site infrastructure including servers, routers, switches and firewalls. Ensure cyber security compliance in line with corporate policies and Cyber Essentials requirements. Performance Measures Effective management of the IT Help-desk, meeting agreed KPIs and service levels. Delivery of hardware and software setups to agreed standards. Compliance with corporate IT directives and initiatives. Robust maintenance of site infrastructure and security controls. Qualifications, Experience & Skills Degree in Computer Science or related subject. Strong knowledge of computers and networks. Understanding of computer architecture and networking principles. Ability to analyse and troubleshoot PC and printer issues (Windows & Mac). Excellent communication skills. Familiarity with Windows Server, Windows 11 and Microsoft Office applications. Knowledge of mobile operating systems. Understanding of IT cyber security practices. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy. Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.