Description
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena.
Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast‑growing destinations.
At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all‑day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high‑quality hospitality all week long and across the events calendar.
About the role
As BOH Manager (Head Kitchen Porter), you’ll lead the Kitchen Porter team and take ownership of back-of-house cleanliness, organisation, and operational support across the kitchen.
This is a hands-on leadership role where you’ll ensure the kitchen environment runs smoothly behind the scenes — maintaining high hygiene standards, supporting service flow, and making sure the team is set up for success.
You’ll play a key role in supporting chefs and ensuring the kitchen operates efficiently during both day-to-day service and high-volume event periods.
You will be responsible for:
BOH Operations & Standards
Lead the day-to-day operation of kitchen porter and stewarding activities across all back-of-house areas. Ensure kitchens, wash-up areas, stores, and BOH spaces remain clean, organised, and service-ready at all times. Maintain a continuous flow of clean equipment and support efficient kitchen operations.
Team Leadership & Development
Lead, support, and develop the Kitchen Porter team across all shifts. Allocate tasks effectively, support recruitment and onboarding, and foster a positive, high-performing team culture. Ensure appropriate staffing levels are maintained to meet operational demands.
Service & Operational Support
Work closely with chefs and operational teams to support smooth service delivery. Provide hands-on support during busy periods, ensuring BOH operations remain aligned with service requirements and operational standards.
Compliance, Hygiene & Safety
Ensure all BOH operations comply with food safety, hygiene, and health and safety standards. Maintain cleaning schedules and compliance records, promoting safe working practices and high standards of cleanliness throughout the operation.
Collaboration & Continuous Improvement
Collaborate with culinary and operational teams to improve processes, efficiency, and service support. Provide operational feedback and contribute to continuous improvement across BOH operations.
Skills, Knowledge & Expertise
Essential
* Experience in a Kitchen Porter or BOH role
* Experience supervising or leading a team
* Strong organisational and time-management skills
* Ability to work in a fast-paced, high-volume environment
* Good understanding of hygiene and safety standards
Desirable
* Experience in large-scale or multi-outlet kitchens
* Experience in event-led or high-volume operations
* Knowledge of cleaning systems and BOH best practice
Why Join Us?
* Private Medical Insurance (Vitality) – including Virtual GP access and rewards
* Group Life Assurance – 4x salary paid to your nominated beneficiary
* Birthday Day Off – an extra day to celebrate
* Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
* Employee Assistance Programme & Wellbeing Platform – including counselling support
* Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
* Company Pension Scheme
* Generous Holiday Allowance – plus bank holidays
* Career Development Opportunities – with progression across the campus
Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com .
Eastlands Venue Services Limited is a joint venture between City Football Group (CFG) and Oak View Group (OVG).
We deliver high-quality catering and hospitality services year-round across the Etihad Stadium and Co-op Live, supporting events for Manchester City Football Club and some of the biggest names in entertainment.
With a growing team of over 100 permanent staff and around 3,000 casual workers, through teamwork, innovation and excellence, we support 150 + live events annually.
The Etihad Campus is evolving into a world-class entertainment destination, creating exciting new opportunities - and we’d love for you to be part of our team!