Job Details:
Job Reference: HCC623087
Salary Range: GBP 40,643 : GBP 45,077 per annum
Work Location: Trafalgar House North, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 8 February 2026
Interview Date: w/c 23 February and w/c 2 March 2026
The Role:
We have an exciting opportunity within the Business Operations team, part of the Highways Operation Centre (HOC).
We're looking for a proactive and experienced Highways Support Manager. This is a key leadership role within our Business Operations team. Your expertise will help deliver excellent customer service, support cost recovery, and ensure compliance with legislation while delivering essential Highways services.
What you'll do:
As Highways Support Manager, you'll play an integral part in delivering Hampshire Highways services, including Highway licences, red and green claims and enforcement notices. We strive to provide an outstanding service that is efficient, cost:effective, and meets the needs of Hampshire's residents and partners.
You'll manage workflow, prioritise workloads, and support your team's development through mentoring and regular reviews. Acting as the escalation point for complex enquiries, you will play a vital role in driving continuous improvement, process development and cost recovery initiatives.
What we're looking for:
We're looking for a proactive, forward:thinking leader who is enthusiastic about making a difference. You'll be a confident communicator and dynamic problem solver, with strong organisational skills and a commitment to high:quality service. Experience in line management and knowledge of highways legislation would be advantageous.
You'll also have a proven ability to collaborate with internal and external stakeholders in order to deliver high:quality services.
If you're self:motivated, flexible, and share our commitment to continuous improvement, we'd love to hear from you.
Why join us?
We can offer you a rewarding career with great developmental opportunities and will encourage you and support you to develop a range of skills and in:depth service knowledge.
Hampshire County Council is a flexible employer interested in making the most of your skills and offers a great work life balance. We will also invest in you through our internal development programmes and training. Hampshire County Council offers a competitive benefits package and you will be afforded:
:Access to apprenticeships and nationally recognised qualifications
:Competitive annual leave entitlement, starting from 24 days holiday full:time equivalent, plus bank holidays
:Access to the Local Government Pension Scheme
:Employee loans for travel costs
To help you meet your work and domestic commitments, we have a variety of flexible working arrangements available. These include part:time, flexi:time and home:working. These can be used where operational requirements can be met.
We are based in a city:centre building with access to excellent facilities and close to local transport links.
Additional Information:
Highways Support Manager Candidate Pack
Contact Details for an Informal Discussion:
Ed Holmes, HOC Business Manager on or Nick Earl, Assistant Highway Manager on County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnershi