Overview
Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Know my customers and serve them with passion and pride, giving great natural service.
* Encourage customers to provide feedback on their shopping trip through completing the “have your say” survey.
* Work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* Put into practice the training I have received to ensure we work safely at all times.
* Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
* Be knowledgeable about store performance, understand the part I play and what we need to do together to deliver profit.
* Be myself, live our values, make everyone feel welcome and follow store policies.
* Clock in and out at the start and end of shifts to ensure accurate pay for hours worked.
* Keep myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
* Follow the Think 25 policy when serving age-restricted products to all customers.
* Respond quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
* Work in a clean, tidy and organised manner, keeping aisles clear of congestion.
* May be responsible for running the shift in the absence of the Shift Leader and Store Manager at certain times.
* Follow all training to keep myself, others and the store safe and compliant.
Post Office Local (if applicable)
If this store has a Post Office Local, duties will include day-to-day post office operations. A Post Office Financial and criminal conviction background check is required and must be passed to proceed with this role. If checks fail, we may withdraw the job offer.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks different for each of us. We welcome discussions about flexible working and support as needed throughout the application process.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list of colleague benefits, please click through to our Careers Page and scroll to the bottom.
Note: One Stop operates as an independent business within the Tesco Group; benefits may differ from those offered at Tesco.
Diversity & Inclusion
We are an inclusive workplace that celebrates diverse backgrounds and experiences. Disability Confident Leader (Level 3) status; reasonable adjustments throughout the recruitment process are offered to ensure fair opportunities. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please visit the Careers Page.
Our six networks help foster a safe, supportive environment where everyone can thrive and be themselves.
Location and date
Southampton, Fareham, Whiteley, and other locations in England, United Kingdom. Apply now for roles in these areas as listed on the job page.
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