About the role:
This contract will be worked over 2 or 3 days each week.
The role that our Travel teams play in supporting our local communities is an exciting one! From long haul trips of a lifetime, to family friendly breaks, or even romantic getaways, your primary task is to create memories for your customers and make their dreams come true.
As one of our Travel Consultants you will be working within a sociable but fast paced and sales focused environment, where no two days are the same. Working closely as part of your motivated and friendly team, your main role will be to establish the travel needs of your customers and deliver the right products, packages, and destination to make their vision a reality. Your duties will include:
1. Organising travel packages for customers from start to end, including arranging flights, insurance, accommodation, and the extras that ensure the holiday goes smoothly
2. Managing customers' holiday administration, including the collection, and processing of payments
3. Helping to drive business through social media and organising events, to help build and maintain relationships with your customers
4. To maintain relevant computer-based and paper records, financial records, order merchandise and prepare reports, along with any other administrative duties as may be required in the role
5. General office duties and assisting with the day-to-day operation of the branch.
About You
Whether you have previous experience as a Travel Consultant or have a background in customer service and a genuine passion for travel, we want to hear from you! We’re looking for a real people person, someone who can offer exceptional customer service so our customers will want to keep coming back to you when they book their next holiday. You’ll also need to:
6. Be enthusiastic and have a confident, positive, and vibrant approach to your work
7. Be sales focused, selling effectively with the desire to meet and exceed targets
8. Have excellent communication skills and able to work efficiently as part of a diverse team
9. Have a keen eye for detail to accurately record information whilst maintaining confidentiality
Benefits
This is a great opportunity to develop your Travel career and make a difference to the lives of our communities. In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:
10. Up to 30 days annual leave (pro-rata) including bank holidays
11. Pension scheme (with up to 12% employer contributions)
12. Generous colleague discount rates across our family of businesses
13. Annual discretionary colleague bonus to reward you for your hard work
14. Free tea and coffee provisions for all colleagues during rest breaks at work
15. Wellbeing initiatives and community engagement opportunities
16. Opportunities to travel to exciting new places to experience them first hand. This will support you in being able to sell these destinations to your customers.
Our Travel Consultants also qualify for our profit share incentive scheme, earning commission on everything that is sold. This is in addition to incentive earning opportunities with key suppliers throughout the year.