We are looking for a dynamic and commercially focused
customer service & Sales professional to help elevate our customer journey
and drive revenue across our portfolio of parks and brands.
In this role, you will be responsible for delivering an
outstanding end-to-end customer experience while proactively converting
enquiries into bookings and maximising customer value. You will manage customer
interactions, support administrative processes, and identify opportunities to
drive sales and repeat visits across the portfolio of parks and brands.
Due to the seasonal nature of the business, a flexible
approach to working hours is required, along with the ability to support across
the full portfolio of parks and adapt to changing business needs.
This is a full time 37.5 hour per week role. You will
need to be fully flexible across 7 days per week.
Key Responsibilities:
•Customer Experience & Relationship Management
•Combine Customer Support/Customer experience and customer
satisfaction
•Deliver a high-quality, personalised customer
experience across all touchpoints (phone, email, chat)
•Respond promptly to customer queries via phone, email,
and chat
•Build and maintain strong relationships with new
and existing customers.
•Handle customer queries promptly, providing clear
and accurate information
•Resolve complaints professionally and efficiently,
escalating where necessary
•Proactively enhance the customer journey to drive
satisfaction and repeat visits
Sales Execution & Revenue Growth
•Convert inbound enquiries into bookings, achieving
individual and team revenue targets
•Proactively follow up leads and enquiries
to maximise conversion rates
•Identify and action value adding and
upselling opportunities across all products and parks
•Support the delivery of sales and marketing campaigns in
line with the central communications plan
Administration & CRM Management
•Maintain accurate and up-to-date customer records within
the CRM system
•Process bookings, payments, and customer data with a high
level of accuracy
•Track and manage enquiry pipelines to ensure timely
follow-up
•Support reporting on enquiries, conversions, and customer
activity
•Ensure strong attention to detail across all administrative
tasks
Product Knowledge & Park Co- ordination
•Develop and maintain strong knowledge of all
products, services, and park offerings
•Act as a brand ambassador, confidently promoting all
experiences across the portfolio
•Accurately answer customer questions about
products always looking for upsell opportunities
•Share customer insights and feedback to support continuous
improvement in sales and experience
Skills and Experience:
•Excellent communication skills, both verbal and written.
•Ability to promote products and services to customers to
improve their experience and grow the business.
•Strong problem-solving and decision-making abilities.
•Ability to work effectively under pressure.
•Customer-oriented mindset with a passion for providing
exceptional service.
•Proficiency with computer systems and software.
•Previous experience in customer service and contact centre
is preferred but not required.
Benefits:
* Industry-leading
pay
* Company
Bonus Scheme
* 50%
off food and drinks while on shift
* 50p
off hot drinks while on shift
* 50%
off for you + 4 on weekdays
* 50%
off entry for you + 4 on weekends and during school holidays
* 20%
off up to 4 parties a year for your family & friends
* 25%
off food and drink when not on shift
* 20
days holiday + bank holidays
* Increased
holiday leave at 2 and 5 years of service
* Birthday
is a paid day off for everyone
* Pension
Scheme
* Discount
& reward platform offering discounts and rewards for leisure,
restaurants and high street and online stores
Find about more about our business and what we do here: