Company Description
For over twenty years, Pat McGrath has been concepting, launching, and developing luxury cosmetic brands, countless runway shows, breakthrough marketing campaigns, and editorial spreads. With a creative vision that's made her a tour de force with an undeniable influence, Pat McGrath knows no boundaries.
We are looking for experienced Beauty Account Managers to join our team in our Luxury Flagship Store in Meadowhall.
Job Description
Role Responsibility
As Business Manager for a truly outstanding luxury cosmetic brand that knows no boundaries, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience.
* Provide expert application of Pat McGrath Lab cosmetics products from everyday looks to special events
* With training provided, we expect you to maintain specialised product knowledge and reinforce the Pat McGrath application techniques with your team
* Accountable for achieving sales goals
* Analyse sales and create strategies with management to consistently meet and exceed goals
* An expert in cosmetics, you will share your knowledge to provide our customers with exceptional and personalised service
* Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling
* Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards
* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
* Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
* Own the planning and delivery of in-store events
* Replenish stock as needed and keep testers and counter clean and attractive to ensure the brand is presented at the highest level
* Ability to build a clientele and model excellent customer service
* Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
* Ensure compliance with all policies and procedures
* Champion our company culture and values
Qualifications
The person.
* Experienced Lead Makeup Artist with a minimum of 2 years' experience
* Ability to perform makeup applications that align with the brand service menu
* Confidently connects artistry and education to sales
* Social/digital portfolio of work with significant following preferred
* Comprehensive knowledge of current beauty trends and latest products
* A great communicator. You will be able to positively engage with all customers with varying needs and requirements
* Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor's activity, along with taking part in brand training
* Known to be a sales and service expert. You'll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
* Assist clients with product knowledge, makeup applications, and purchases with the brand and throughout the store
* Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
* A confident coach, and self-driven to upskill and learn. Work with management, trainers and brand artists to learn brand expertise and develop personal artistry skills
* An example of our values, a trusted and respected colleague
* Able to be flexible to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Please note this is a full time role with a variety of shifts including daytimes, evenings and weekends.
Additional Information
* Basic rate salary £30,222 per annum
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Long Service awards
* We offer a wide range of Development Courses with National Qualifications
* 28 Days Holiday
* 50% Instore Uniform Discount
* Discounted Gym membership
* Group Wide 20% Discount across all Frasers Group brands