BMC Recruitment Group are currently recruiting for a Customer Support Team Leader for their client in Peterlee, Durham .
You ll oversee their support operations, drive exceptional customer experiences, and lead a high:performing team.
In this role, you will be responsible for managing day:to:day support activities, resolving complex issues, and implementing processes that enhance efficiency and service quality.
You will collaborate closely with cross:functional teams and global colleagues to ensure our customers receive timely, effective, and seamless support.
This role offers the opportunity to make a tangible impact on both customer experience and the growth of this support function, within this company.
Key Benefits:
Career progression and internal development Full time 37 Hours a week Monday to Thursday 8.15am to 4.45pm : Friday 8.15am to 3pm Free parking 4 x death in service cover Private Medical Insurance (BUPA Individual cover) Medicash (Health Cash Plan) individual + up to 4 children) Salary Sacrifice Pension Scheme 2 days per year to take part in volunteering activities for a local charity of your choice It doesn t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.
Responsibilities/Requirements:
Oversee the day to day performance of the customer support team Review data and strengthen reporting dashboards to improve visibility and decision making Provide coaching and 1:1 reviews to develop team capability Maintain compliance with defined SLA s and drive performance against key metrics Handle customer complaint s and complex technical issues Liaise with Customer Success and other customer facing teams to reduce repeat queries and enable a proactive approach Provide backup coverage cross the support functions when required If you are a strategic leader who thrives on problem:solving, coaching teams, and improving customer satisfaction, I would love to hear from you.
Please get in touch with (url removed)