Overview
Aftersales Customer Support Specialist
In this role, you'll be the first point of contact for customers making enquiries about servicing and repairs, whether by phone, online, or other digital channels. You'll manage incoming queries, follow up on leads, and run outbound campaigns to keep customers informed and engaged. By listening to their needs, you'll offer relevant solutions and, where appropriate, promote additional products or services to enhance their ownership experience.
Responsibilities
* In this position, you'll be the first point of contact for customers making enquiries about servicing and repairs, whether by phone, online, or other digital channels.
* You'll manage incoming queries, follow up on leads, and run outbound campaigns to keep customers informed and engaged.
* By listening to their needs, you'll offer relevant solutions and, where appropriate, promote additional products or services to enhance their ownership experience.
Qualifications
* You'll have a confident and friendly communication style, with the ability to build rapport quickly over the phone and online.
* Experience in a customer-facing role is essential, ideally within a premium or high-service environment.
* Strong organisational skills, the ability to manage multiple tasks, and a genuine passion for great service are key.
* While knowledge of the motor trade is an advantage, full training will be provided.
Benefits
* 30 days' holiday (including bank holidays)
* An extra day off for your birthday
* Contributory pension scheme
* Free eye-care vouchers
* Life assurance (three times your base salary)
* 24/7 mental health support
* Access to online discounts and rewards
* Long-service recognition (5, 10, 15, 20, 25 years)
* Cycle to Work scheme
* £500 colleague referral bonus
* Discounts on parts, servicing, MOTs, vehicles, and motorcycles
* Manufacturer training to support your development
* Clear career progression pathways with coaching and support
References available on request
#J-18808-Ljbffr