Below is a refined version of the job description with improved formatting and clarity:
Online Travel Consultant (Stewart Travel) - Scotland, UK
Client: Stewart Travel
Location: Scotland, UK, GB
Job Category: Consulting
EU work permit required: Yes
Job Reference: a68d0c165ceb
Job Views: 4
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description
Role Overview
The Retail arm of Brooklyn Travel Group encompasses Travel Sales, Admin Support, Product, and Customer Service functions. As an independent travel agent, we sell holidays worldwide from our 11 stores across Scotland and Northern Ireland, offering an omni-channel booking approach to ensure customer convenience. Our goal is to deliver seamless customer journeys and exceptional service.
Responsibilities
* Handle online webchats and customer enquiries
* Maintain knowledge of major tour operators and airlines to match customer needs
* Represent Stewart Travel with professionalism and confidence
* Communicate effectively to understand customer requirements and provide suitable travel options
* Book holidays including flights, hotels, transfers, and excursions
* Customize holidays and cruises to meet individual customer preferences
* Enhance sales and customer satisfaction through recommendations and upgrades
* Process payments securely for deposits and travel expenses
* Innovate to generate new business opportunities
* Contribute to team goals and maximize individual sales profit
Qualifications and Skills
* At least 1 year of experience in travel sales preferred
* Good understanding of travel products, tour operators, and airlines
* Strong written communication skills
* Confidence in online customer interactions and web chat environments
* Ability to thrive in a fast-paced sales environment
* Multi-tasking and prioritization skills
* Ability to work independently and as part of a team
* Flexibility to support other retail branches as needed
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