Job Title: Business Administration Apprentice
Apprenticeship: Customer Service Level 3 Apprenticeship
Location: Burgess Hill (Office-based, with potential for hybrid working)
Salary: £16,000 - £20,000 per annum
Hours: Full-time (Monday - Friday, 9:00am - 5:00pm, 1-hour paid lunch break)
Benefits
* 23 days annual leave
* Dedicated mentorship and structured training
* Opportunity to work within a growing and innovative renewable energy company
* Real responsibility and hands-on experience from day one
* Clear progression opportunities upon completion
* Opportunity to move into hybrid working after training
Requirements
* GCSEs (Grade 4-9 or equivalent) in English and Maths
* Strong communication skills, both written and verbal
* Good organisational and time management skills
* Basic IT skills including Microsoft Office
* Positive, proactive attitude with a willingness to learn
* Ability to work independently and as part of a team
Desirable:
* Previous customer service or administrative experience
Responsibilities for an Apprentice
* Manage and monitor company email inboxes
* Support data entry and generate certificates and documentation
* Answer telephone enquiries and assist with customer queries
* Update and maintain the company CRM system
* Log and process payments on internal systems
* Liaise with subcontractors and provide customer updates
* Support general administrative tasks across the business
* Assist with handling customer enquiries across multiple channels
* Contribute to process improvements and team efficiency
* Develop knowledge to support basic technical enquiries over time
Apprenticeship Information
You will be enrolled on the Customer Service Level 3 Apprenticeship, typically completed over 18 months. This includes:
* Regular workplace-based learning supported by your training provider and line manager
* A minimum of 6 hours per week of off-the-job training
* Development of skills, knowledge and behaviours aligned to the apprenticeship standard
* Completion of a portfolio and end-point assessment
* Functional Skills support in English or Maths if not previously achieved at Level 2
Prospects
Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, with further development and progression opportunities.
For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon - Fri, 9:00am - 5:30pm).