Job Description We’re recruiting for a Head of Operational Governance to join us. In this role, you will provide governance services including monitoring, controlling, reporting and management of risk across Legal & General Home Finance (LGHF). You will also provide advice, guidance, challenge and support to the senior team across the business area and work with line management in the identification, management reporting and mitigation of risk to meet regulatory and Group requirements. What you'll be doing: Implementing effective governance frameworks, ensuring that business practices have the appropriate risk mitigation controls embedded and ensuring that the governance frameworks reflect L&G Group’s policies and standards and are within regulatory requirements Reporting in line with the LGHF and the L&G Group risk management framework to provide assurance that regulatory responsibilities are fully understood, and that any non-compliance / limitations are captured, reported on and that plans are put in place to address these Leading and developing the business oversight function, including the complaints’ function, identifying areas of concerns or trends and using the insight gained to enhance business processes, drive resolution, reduce risk and deliver great customer outcomes Assuming responsibility for the management and oversight of data privacy and data quality across LGHF, working closely with the L&G Data Protection Officer Working collaboratively with the Operations Director, Retail Annuities & Home Finance, to ensure that the Operations team are meeting the governance requirements, including the expectations of LGHF’s funder Acting as primary contact for second and third line review activity, managing the day-to-day contact and providing oversight and direction to ensure actions that result from such activities are appropriately prioritised and completed in a timely manner Leading and building strong and influential relationships across the L&G Retail and L&G Group to ensure that business activities champion the fair treatment of customers, comply with financial services legislation and regulation, and reporting is in line with expectations