Job Description
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.
* Ensure all diary events, flags and specials are actioned.
* Check and pass on all guest mail, messages and parcels promptly
* Ensure an accurate cashiering balance is performed at the completion of shifts.
* Any other duties requested by Manager.
* Complete all audit tasks as specified by the Night Auditors checklist.
* To answer, as promptly as possible, all incoming calls.
* Ensure reports are distributed.
* Process wake-up calls
* Ensure necessary handover of information is passed on to the oncoming shift.
Qualifications
* 1 year experience in retail, hospitality or a customer facing role
* Excellent communication skills
* Strong organisational skills
* A positive, can-do attitude
Additional Information
* £13.33 per hour.
* Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
* You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.