Customer & Stakeholder Advisor
I'm working with a well-established civil engineering contractor who are looking to appoint a Customer & Stakeholder Advisor to support major infrastructure projects across the region. This is a fantastic opportunity for someone who genuinely enjoys community engagement, improving customer experience, and working closely with project teams to ensure clear and consistent communication throughout the project lifecycle.
You'll be a key part of the project team, helping shape customer strategy, gathering insights, supporting service improvements, and ensuring local communities feel informed, supported and engaged. This business has a strong reputation for internal development, progression and providing long-term career opportunities.
The Role
* Build and maintain effective relationships with clients, project teams, communities and stakeholders.
* Gather insights, measure customer experience and report on key satisfaction metrics.
* Analyse customer data, identify trends and support continuous improvement.
* Develop engagement plans and produce case studies on project initiatives.
* Support digital engagement channels including social media, project apps and online updates.
* Liaise with residents, businesses and stakeholders to communicate project developments.
* Support and deliver community activities, including school and STEM events.
* Work collaboratively with internal teams to champion best practice in customer service.
About You
* Experience in a customer, community or stakeholder-focused role.
* Strong communication, organisation and interpersonal skills.
* Comfortable analysing data and presenting insights clearly.
* Empathetic, approachable and able to build rapport with ease.
* Proficient with Microsoft Office and confident using digital engagement tools.
Benefits
* Salary: £30,000-£35,000 + company car or car allowance, plus a strong benefits package.
* Leadership and development programmes.
* Clear progression pathways with regular career reviews.
If this sounds like it could be a good fit for you, I'd be happy to have a confidential conversation.