Job summary
An exciting opportunity has arisen for an enthusiastic and highly motivated Senior Registered Nurse to lead and manage an established team within the Clinical Navigation Hub at East Lancashire Medical Services Ltd. East Lancashire Medical Services Ltd is friendly, motivated and committed to providing high quality services to the population of East Lancashire.
The candidate should demonstrate strong communication/negotiating skills to carry out complex clinical telephone triage in a sensitive manner providing assessment, advice and information and be able to work closely with stake holders utilizing professional judgement and referring to other agencies/ services where appropriate.
Main duties of the job
The primary responsibility of the successful candiadate wil be to prioritise incoming calls and direct patients or health professiona;ls to the most appropriate service trying to avoid hospital admission.
About us
East Lancashire Medical Services (ELMS) is a Social Enterprise organisation delivering Urgent Primary Care Services 365 days a year to a population of over 500,000. TheClinical Navigation Hub is a small specialist service comprising of a team leader and three other colleagues .
Details Date posted
06 June 2025
Pay scheme
Other
Salary
£45,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
B0370-25-0001
Job locations
St Ives House
Accrington Road
Blackburn
Lancashire
BB1 2EG
Job description Job responsibilities
Job Role
Clinical
To provide clinical navigation, and advice to appropriate clinicians
To reassure the rapid and effective transmission of patient data between all relevant parties
To deal effectively with safeguarding issues if they arise in line with policy.
Promote evidence-based practice
Establish and maintain strong collaborative arrangements with other health care professionals
Participate in admission avoidance activities
Prescribe medication patients using EPS
Provide advice to professionals about alternatives to hospital care, including primary and intermediate health and social care (including voluntary) services
Provide brokerage role discussing capacity with services and liaising with services to free up capacity dependent on wider pressures in the system as part of escalation plans so as to avoid unwarranted admissions.
Make safe, autonomous triage decisions without reliance on digital or algorithm based tools.
Managerial
To assist the clinical lead nurse to train, mentor and coach the clinical team where relevant.
To participate in the appraisal process for themselves, and facilitate for their team
To diffuse challenging behaviour, ensuring that the situation is managed in a sensitive way.
To inspire others and encourage them to seek advice and solutions to problems.
To challenge others to take an active part in developing knowledge, ideas and work practice
To challenge tradition and take risks accepting joint responsibility for any arising problems and tensions and using these to inform future practice.
Manage the teams rota
Communications
To communicate with a wide range of people to explore complex health issues and to make treatment pathway decisions
To effectively communicate complex and sensitive information.
To agree the arrangements for communication with the patient/family/carer, and to document these in accordance with policy and the patients right to confidentiality
To ensure data collection systems are effective and report an problems to the IT team.
Partnership workingand service development
To work in an integrated and seamless way with other colleagues and disciplines within the Primary Urgent Care Services.
To adhere to policies and procedures relating to own workplace to contribute to service development
To implement and propose changes to policies/practices in own area
To input into the effectiveness of any changes and how these have improved services
To ensure collaborative working relationships with acute and primary care agencies are effective
Training and Development
To facilitate and participate in an open, reflective and learning environment.
To understand the role and scope, identify own development needs and take responsibility for their continuing professional development and performance whilst maintaining a personal development plan
To make effective use of appropriate learning opportunities for themselves and others and apply learning to practice
To undertake annual mandatory training updates and other relevant courses in line with local policies
To act as a role model and train and support professional development of other staff
Engage in and comply with the requirements for nurse revalidation
Professional
Exercise individual responsibilities and accountability for own practice, in accordance with clinical governance and professional guidance from NMC.
Keep up to date with current initiatives which enhance the role
Quality
Participate actively in audit programmes of practice and service improvement
To work together with the complaints team to address user complaints.
Organisational Responsibilities
To ensure efficient and effective use of material resources/supplies within the centre
To identify any problems with resource use/availability and make recommendations for corrective action
To maintain accurate records of resource use
Job description Job responsibilities
Job Role
Clinical
To provide clinical navigation, and advice to appropriate clinicians
To reassure the rapid and effective transmission of patient data between all relevant parties
To deal effectively with safeguarding issues if they arise in line with policy.
Promote evidence-based practice
Establish and maintain strong collaborative arrangements with other health care professionals
Participate in admission avoidance activities
Prescribe medication patients using EPS
Provide advice to professionals about alternatives to hospital care, including primary and intermediate health and social care (including voluntary) services
Provide brokerage role discussing capacity with services and liaising with services to free up capacity dependent on wider pressures in the system as part of escalation plans so as to avoid unwarranted admissions.
Make safe, autonomous triage decisions without reliance on digital or algorithm based tools.
Managerial
To assist the clinical lead nurse to train, mentor and coach the clinical team where relevant.
To participate in the appraisal process for themselves, and facilitate for their team
To diffuse challenging behaviour, ensuring that the situation is managed in a sensitive way.
To inspire others and encourage them to seek advice and solutions to problems.
To challenge others to take an active part in developing knowledge, ideas and work practice
To challenge tradition and take risks accepting joint responsibility for any arising problems and tensions and using these to inform future practice.
Manage the teams rota
Communications
To communicate with a wide range of people to explore complex health issues and to make treatment pathway decisions
To effectively communicate complex and sensitive information.
To agree the arrangements for communication with the patient/family/carer, and to document these in accordance with policy and the patients right to confidentiality
To ensure data collection systems are effective and report an problems to the IT team.
Partnership workingand service development
To work in an integrated and seamless way with other colleagues and disciplines within the Primary Urgent Care Services.
To adhere to policies and procedures relating to own workplace to contribute to service development
To implement and propose changes to policies/practices in own area
To input into the effectiveness of any changes and how these have improved services
To ensure collaborative working relationships with acute and primary care agencies are effective
Training and Development
To facilitate and participate in an open, reflective and learning environment.
To understand the role and scope, identify own development needs and take responsibility for their continuing professional development and performance whilst maintaining a personal development plan
To make effective use of appropriate learning opportunities for themselves and others and apply learning to practice
To undertake annual mandatory training updates and other relevant courses in line with local policies
To act as a role model and train and support professional development of other staff
Engage in and comply with the requirements for nurse revalidation
Professional
Exercise individual responsibilities and accountability for own practice, in accordance with clinical governance and professional guidance from NMC.
Keep up to date with current initiatives which enhance the role
Quality
Participate actively in audit programmes of practice and service improvement
To work together with the complaints team to address user complaints.
Organisational Responsibilities
To ensure efficient and effective use of material resources/supplies within the centre
To identify any problems with resource use/availability and make recommendations for corrective action
To maintain accurate records of resource use
Person Specification Skills Essential
* Excellent clinical assessment and decision-making skills
* Proficient computer skills
* Effective leadership and people management abilities
* Evidence of professional profile
* Ability to teach, supervise and mentor junior staff
* Evidence of previous multi-professional working
* Good written and verbal communication skills
* Is able to meet the needs of the service flexibly
Qualifications Essential
* RGN
* Current First Level registration
* Evidence of continuing professional development (CPD)
* Leadership or management qualification
* Prescribing qualification
Personal Attributes Essential
* Professional, compassionate, and patient focused
* Motivated and proactive in developing self and others
* Adaptable and able to work under pressure
* Determination and enthusiasm
* Good organizational skills
* Good 'people' skills and an outgoing, friendly personality
* Patience and the ability to motivate and inspire people
* Tact and discretion
Knowledge and skills Essential
* Awareness of Equality & Valuing Diversity Principles
* Understanding of Confidentiality & Data Protection Act
* Use of Adastra, Pathways, Odyssey or similar systems
Experience Essential
* Minimum 5 years post registration
* Significant post-registration experience, including at Band 6 Level
* Experience in leading or managing a team
* Evidence of working independently
* Extensive clinical experience in telephone or virtual triage, demonstrating confident autonomous decision making without reliance on structural triage software
* Excellent interpersonal and communication skills.
* Demonstrates ability to engage patients and the public in the development of the service
* Demonstrates ability to work as part of a team
* Has a working knowledge of adult and children safeguarding
Person Specification Skills Essential
* Excellent clinical assessment and decision-making skills
* Proficient computer skills
* Effective leadership and people management abilities
* Evidence of professional profile
* Ability to teach, supervise and mentor junior staff
* Evidence of previous multi-professional working
* Good written and verbal communication skills
* Is able to meet the needs of the service flexibly
Qualifications Essential
* RGN
* Current First Level registration
* Evidence of continuing professional development (CPD)
* Leadership or management qualification
* Prescribing qualification
Personal Attributes Essential
* Professional, compassionate, and patient focused
* Motivated and proactive in developing self and others
* Adaptable and able to work under pressure
* Determination and enthusiasm
* Good organizational skills
* Good 'people' skills and an outgoing, friendly personality
* Patience and the ability to motivate and inspire people
* Tact and discretion
Knowledge and skills Essential
* Awareness of Equality & Valuing Diversity Principles
* Understanding of Confidentiality & Data Protection Act
* Use of Adastra, Pathways, Odyssey or similar systems
Experience Essential
* Minimum 5 years post registration
* Significant post-registration experience, including at Band 6 Level
* Experience in leading or managing a team
* Evidence of working independently
* Extensive clinical experience in telephone or virtual triage, demonstrating confident autonomous decision making without reliance on structural triage software
* Excellent interpersonal and communication skills.
* Demonstrates ability to engage patients and the public in the development of the service
* Demonstrates ability to work as part of a team
* Has a working knowledge of adult and children safeguarding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name
East Lancashire Medical Services Ltd
Address
St Ives House
Accrington Road
Blackburn
Lancashire
BB1 2EG
Employer's website
https://www.elms-nfp.co.uk (Opens in a new tab)
Employer details Employer name
East Lancashire Medical Services Ltd
Address
St Ives House
Accrington Road
Blackburn
Lancashire
BB1 2EG
Employer's website
https://www.elms-nfp.co.uk (Opens in a new tab)
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