The company
Join the founding team at 16 Charles Street, a new private members club opening in 2026.
More than a club, Les Amis is a way of life – an invitation into an international circle of kindred spirits who share a love for the Loulou lifestyle.
Job description
Founding Membership Launch
* Support the launch and operational rollout of the Founding Membership programme
* Work closely with internal stakeholders to define and implement membership flows, automations and application processes
* Oversee updates to application forms, including payments, wording, design and user experience
* Coordinate transactional communications and member-facing messaging
* Support the creation and management of membership categories including Committee, Ambassador, Comp and Annual memberships
* Coordinate member outreach strategies and CRM segmentation
* Review membership applications and support presentation processes to the Board
* Build and document onboarding journeys and operational procedures ahead of opening
CRM & Systems
* Oversee all member records, profiles and statuses within the CRM system
* Ensure data accuracy and consistency throughout the membership lifecycle
* Define and document CRM processes alongside the Membership and Tech teams
* Support the development of reporting tools, dashboards and membership analytics
* Work on payment workflows and member portal development
* Coordinate GDPR-compliant communication and segmentation strategies
Membership Experience
* Define and structure the member onboarding journey
* Develop annual welcome packs and member gifting strategies
* Build retention and renewal strategies
* Coordinate member engagement initiatives, including committee and founding member events
* Help shape partnerships and member programming ahead of opening
* Create thoughtful member touchpoints (birthdays, holidays, personalised attentions, etc.)
* Support the creation of a “dog membership” programme and associated member experience
Marketing & Communications
* Collaborate on all membership communications, branding and copywriting
* Support the social media strategy alongside the Marketing team
* Ensure consistency of tone, positioning and member experience across all touchpoints
Revenue & Operations
* Define membership financial targets and reporting structures
* Coordinate procedures relating to membership revenue, accounting and F&B allowances
* Support revenue growth initiatives and identify new membership opportunities
* Help structure interview and site-tour processes for prospective members
Required Skills:
* Strong organisational and project management skills
* Excellent attention to detail and operational mindset
* Experience in hospitality, membership, CRM or luxury service environments preferred
* Comfortable managing multiple projects simultaneously in a fast-paced opening environment
* Strong communication and interpersonal skills
* Solutions-oriented with a hands-on attitude
* Entrepreneurial spirit and excitement for building processes from the ground up
* Passion for hospitality, guest experience and community-building
Education & experience:
* Senior experience in hospitality, ideally within members clubs, fine dining, or lifestyle-driven restaurant environments