Hunter James Recruitment are assisting our client - a well-established organisation within theAutomotiveindustry with their search for a WorkshopController to join their fantastic team within their site in Swindon THE ROLE: Day to day management of the Workshop and Servicedepartment Improve and optimize on standards / performance of theservice teamthrough effective performance management and development Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators. Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintain the companys standard at all times Increase efficiency, effectiveness and profitability of the depots Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met consistently reviewing labour efficiency, labour sales, cost of sales, debtors. Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety Reporting directly to directors and keeping all parties updated with constant communication Maximise commercial opportunities through developing and implementing campaigns within specific market sectors. Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety Advise on the need for investment if and when required within the depots Arrange and attend regular depot meetings to allow for a clear communication channel as well building great team relationships THE CANDIDATE Experience in leading, managing and developing teams. Experience within the Automotive Sector Excellent communication skills at all levels. Good Organisational Skills. An approachable personality Ability to focus efforts and prioritise work Attention to detail Client facing experience being able to manage client expectation Ability to work to tight deadlines under pressure IN RETURN The successful candidate will receive a competitive package plus great company benefits