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Client:
Location:
Cardiff, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5722cc5c7912
Job Views:
11
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Duties will include:
* Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
* Handle day to day enquiries and complaints from residents and escalating where required.
* Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
* Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy.
* Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
* Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.
* Ensure the resident move in and move out process is seamless.
Requirements
* Previous Customer Service, Reception, Front of House.
* Experience within property, hospitality, travel or similar would be an advantage.
* Strong written and verbal English skills.
* Well-groomed and professional appearance.
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