Your mission As a Senior CRM Consultant, you lead both mid-market and enterprise-level HubSpot CRM solutions - from discovery to delivery - by translating complex requirements into scalable architecture, automating processes, and driving adoption. You coach consultants, support in pre-sales, and turn CRM complexity into commercial value with Challenge-Ready focus and Fulfilment-Driven execution. THE ROLE Client Delivery & Solution Design: Lead discovery workshops; document requirements and secure solution blueprint sign-off. Support the sales team in scoping SOWs before deals are closed Define and document scalable multi-hub solution architecture plans; ensure they’re configured, approved, and delivered accurately Join weekly status calls, manage stakeholder expectations and handle scope changes Collaborate with Solution Architects to plan integration and migration processes, including data transformation and data mapping processes Develop comprehensive SIT/UAT test plans and delivery robust testing phases to ensure solution accuracy Collaborate with Project Managers to keep delivery on track, within budget, and on scope Coach Juniors on documentation, storytelling and best-practice configuration Work closely with HubSpot specialists to QC and test implementations against solution blueprints Platform Consultancy & HubSpot Expertise: Translate complex business requirements into efficient and scalable CRM solutions for large/complex customer cases. From initial kick-off and throughout the discovery process Advise on solutions across the full customer lifecycle: lead generation, nurturing, sales enablement/RevOps, service and customer success Educate senior client stakeholders on CRM practices that support adoption within their business, drive automation efficiency, and maintain data quality Proactively drive expansion opportunities - spotting scope improvements alongside PM and Solution Architects. Document and present these recommendations in an optimistic and forward thinking way to clients Consistently tie delivered solution back to project objectives on go-live calls and in hyper-care periods. Support client adoption in training sessions and toward consulting team handover Stay current on HubSpot platform/CRM developments and industry best practices to advise clients on the latest solutions and integrate these into your design Collaboration & Client Experience: Coach 2–3 CRM consultants or HubSpot Specialists; set goals and provide regular, ego-free feedback Facilitate CRM retrospectives; turn team learnings into playbooks and reusable best practices Represent and live Avidly's Cultural values internally and externally Act as primary escalation point for CRM delivery risks and enterprise client issues. Solve issues directly and report learnings to management Publish a minimum of 2 best-practice CRM playbooks/thought leadership pieces per year; run peer-led sharing sessions Facilitate team learning initiatives and unblock delivery challenges through structured collaboration Represent CRM onboarding in cross team projects - collaborating with Consulting and Web & App teams Turn at-risk workstreams into delivery wins through proactive scoping and solutioning AI Adoption: Use AI tools to enhance planning, QA, and documentation workflows Apply AI insights to improve onboarding timelines and depth of solution Champion adoption across the onboarding team; align usage to KPIs and individual growth goals. Demonstrate a hunger to learn more about AI tools and workflows THE APPLICATION PROCESS Apply providing your CV, a covering letter explaining why you are the right fit for the role and your personality type summary from 16personalities.com Screening we will review all applications and contact you to advise if your application has been shortlisted Meet with HR we'll schedule a 30 minute call to get to know you; talk about culture, working location, and see if we are a mutually good match. Technical interview with hiring manager and another member of the leadership team Offer to the right candidate Please note: Avidly is a remote-first business and so all interviews will be held via Google Meet. Should you live close to one of our offices then it could be possible to schedule an onsite, in-person meeting (dependant on location of hiring manager). Your profile Essential You have at least 5 years of hands-on experience with HubSpot and have experience with Sales, Marketing, Service and Operations Hub You have a solution-oriented, hands-on mentality when working with CRM systems and in particular with HubSpot You're motivated by solving complex RevOps challenges and confident working directly with senior stakeholders to document and redesign business processes You thrive to think about technically complex and demanding topics and deliver systematic, independent work to a high quality In addition to being a quick learner, you have the ability to see the big picture and use your own initiative. You are analytically inclined, and keen to ask questions to clarify your understanding Exceptional communication skills, fluent in English. Other languages are a plus but not essential, especially: German, Swedish, Danish, Norwegian, Finnish With the right attitude, a large portion of commitment and a will and drive to succeed - you will go far with us - Avidly is growing fast and the possibilities to prosper in your career are endless. Please note: this role will be based in the UK; applicants therefore must have the right to work in the UK. Why us? Avidly is the leading HubSpot partner globally, specialising in CRM transformation, AI adoption, marketing, sales and web services. As an Elite Global HubSpot partner, we operate across the UK, Nordics, DACH, NAM, and APAC, supporting businesses of all sizes - from scale-ups to global enterprises - with strategy-led, technology-enabled solutions that unlock growth. With over 270 specialists across multiple disciplines, our teams deliver end-to-end consultancy, implementation, and optimisation services that help organisations evolve how they attract, convert, and retain customers with HubSpot. We blend creative, commercial, and technical expertise to solve complex challenges - from building connected CRM ecosystems to deploying revenue operations, AI readiness, and scalable digital experiences. Our culture balances local autonomy with global collaboration, offering a flexible, modern workplace built on trust, impact, and continuous learning. Whether you’re in delivery, strategy, or leadership, you’ll work alongside dedicated experts who share a common goal: to create real, measurable change for our clients and each other. Benefits at Avidly Working with Avidly means getting provided with a great range of benefits too: Generous vacation package based on your Location Apple Work Equipment Fully flexible working models in regards to hours & location Free Mental Health Care classes & 1:1s Support for workation models - work whilst you travel. Regular team events and get togethers. Dedicated team travel budgets. Clear career paths and development plans Regular trainings on & offsite Company pension scheme allowance based on your location About us Become one with Avidly. We are Avidly. A leading European martech service provider - deeply rooted in utilising innovation for creativity, sales & technology. We help our customers tap into shifts in culture, behaviour, technology, data and business to let them gain a competitive advantage and create genuine impact. As a fully integrated digital marketing and sales company operating across the Nordics, Europe and Asia-Pacific region, our passion lies in providing world-class experiences for customers that make their lives easier.