We are looking for a proactive Customer Success Manager to help onboard new clients, provide platform training, and ensure a seamless user experience.
* You will play a key role in learning / capturing feedback from clients, driving platform adoption, new setups, and offering low-level technical support as you build relationships with your clients..
* Tracking customer engagement, identify areas for improvement, and contribute to refining the overall user journey.
* Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn.
* Identify and escalate recurring technical issues that impact the user experience or sales process.
* Build relationships with engaged users to create referrals and case studies.
* Provide basic technical support to existing clients.
Required Skills & Experience:
* Previous experience in a technical support, account management, or customer success role, ideally in a SaaS business.
* Strong IT literacy and ability to learn new software quickly.
* Excellent communication skills, with the ability to empathize with clients and explain technical concepts clearly.