Company Description
Benross Marketing Ltd is one of the largest established distributors in the UK, known for its category expertise, exceptional customer service, and vast knowledge of the retail landscape. Based in Liverpool, we offer extensive product ranges in Lighting, Small Domestic Appliances (SDA), Garden & Outdoor Leisure, Christmas, and Toys & Gadgets. Our portfolio includes brands like Blackmoor, Global Gizmos, and Quest, among others. Benross works with globally respected manufacturers, with offices in Hong Kong, Ningbo, and Delhi to manage production and ensure high-quality products. We distribute to top retailers such as Tesco, The Range, Dunelm, B&Q, and Amazon.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Liverpool. The role involves handling customer inquiries, providing product information, managing orders, and resolving any customer issues. The Customer Service Representative will be expected to maintain a high standard of customer care, support sales efforts by coordinating with other departments, and ensure customer satisfaction.
Qualifications
* Excellent verbal and written communication skills
* Experience in customer service and handling inquiries
* Ability to manage orders and resolve customer issues effectively
* Strong interpersonal skills and the ability to work collaboratively
* Proficiency in using customer service software and CRM systems
* Ability to work in a fast-paced environment
* High level of attention to detail and organizational skills
* Previous experience in a retail or distribution environment is a plus
* Flexibility to adapt to varying customer needs and situations