Duty Manager – Rock Up
Love adventure? Love people? At Rock Up, we've created the ultimate indoor climbing and leisure experience – with thrilling climbing walls, soft play zones, and a welcoming café all under one roof.
Why you'll love this role
As Duty Manager, you'll be at the heart of the action: leading shifts, motivating your team, and making sure every guest leaves with a smile (and maybe a few tired muscles). You'll need to be happy and confident to get on the climbing walls yourself – but don't worry, full climbing training will be provided.
What you'll do
* Take charge of the centre's daily operations during your shifts
* Deliver and inspire exceptional customer service
* Be the go-to person for customer queries and team support
* Keep safety, cleanliness, and service standards sky-high
* Help build strong community and corporate links alongside the Centre Manager
* Train, coach, and energise the team to be their best
What we're looking for
* Confidence to climb (no experience needed – we'll train you)
* Outstanding customer service and people skills
* Supervisory experience in leisure, hospitality, or a similar industry
* Great communication and a positive, hands-on approach
* Ideally First Aid and Level 3 Food Hygiene qualifications (training can be arranged if needed)
Why Rock Up?
At Rock Up, every day is different – from welcoming first-time climbers to hosting family days out and community events. You'll join a supportive team, develop your leadership skills, and play a key role in an exciting, fast-growing brand with big ambitions across the UK.
So if you're ready to step up, clip in, and take on the challenge – we'd love to hear from you