Medical Receptionist - 25 hours, permanent
Sunderland GP Alliance Medical Practice (Barmston)
Employer: Sunderland GPAlliance
Hours: 25 hours per week
Location: Sunderland,Tyne and Wear
Main duties of the job
We are currentlyseeking to recruit a permanent Medical Receptionist to provide acomprehensive reception service. Hours of work will vary be between 8.00am 6.00pm Monday and Tuesday.The post holders may be required to work flexibly across all SGPA practices asrequired. As well as greeting patients and carrying out general receptionduties you will also be expected to process prescriptions and fully utiliseEMISWeb and other IT systems.
Applicants musthave experience of working in a NHS setting and have a working knowledge ofmedical reception duties.
Forfurther information, or an informal discussion, please contact:
Kevin Doran, Assistant to Head of General Practice on 0191 543 8807 or at kevin.doran@nhs.net
About us
For a second year in a row Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave and other benefits
Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.
By working together, our General Practice community is able to provide innovative services across the city, and work collectively with other key system partners. You'll find great examples of this approach across our website including information on our Enhanced Access service, Clinical Pharmacist provision, and ECG service.
We also run a number of practices where we aim to provide the best possible services for patients. All of our practices (where inspected) have been rated as Good by the Care Quality Commission.
Job responsibilities
Job summary
Toprovide a comprehensive reception service to achieve an efficient and effectiveservice in providing the best possible care to patients.
* Greet people in a professional and courteous manner
* Pass on relevant information and answer queries
* Assist people to access the services they need
* Undertake a variety of reception duties to assist in the smooth runningof the Practice
Dutiesand Responsibilities in line with Practice policies and procedures:
* Answer the telephone as a priority
* Take messages accurately and pass on in a timelymanner
* Deal with general enquiries and complaints
* To forward any queries relating to prescriptions tothe Pharmacy Technicians
* Give out pathology results
* Register new patients and temporary residents and makeup paper records
* Process deducted patients and send records to PrimaryCare Services Agency
* Greet and direct patients and visitors
* Respond to the needs of GPs and Nurses to enableefficient clinics
* Input and extract information from the Practicecomputer system
* Update the clinical system with information egsmoking, ethnicity
* Action change of address notification
* Any other filing, record keeping and distribution ofdocuments as appropriate
* Effectively liaise with Practice, Primary CareOrganisations, patients and other external organisations to assistpromptly with the resolution and administration of queries
* Fully utilise EMISWeb and other IT systems
* Monitor and check tasks and work flows
* Communicate effectively with the reception team toensure policies and procedures are kept up to date
* Keep directories and data bases up to date to ensurean efficient work flow
* Demonstrate duties to new or less experienced staff
* Resolve job related issues, including patientdocumentation and help resolve minor problems
* Photocopying
* Dealing with mail internal and external
* Attend meetings when required
* To work safely at all times in accordance withlegislation and Practice policies and procedures
* Be flexible both in the availability and being able tocover for colleagues absent from work due to annual leave or sickness
* Any other reasonable duties requestedby the Practice Manager or GP
* This list is not exhaustive
Inaddition to the above, the post holder will show respect and courtesy topatients and colleagues, maintain confidentiality of patient and other Practiceinformation at all times. Workingoccasional extra hours may be required.
Thejob description is not exhaustive and may be adjusted periodically after reviewand consultation. You will be expectedto carry out reasonable duties which may be requested from time to time.
Working relationships
* PracticeManager and Team Leader
* Othermembers of secretarial team
* Membersof the Practice/community nursing team
* Othermembers of the Primary Health Care Team
* Outsideagencies eg Secondary Care Trusts, Community Services
Allmembers of staff may be asked to attend periodic Staff Meetings, which may beheld outside their normal working hours. They may also be required to workextra hours covering for holidays and sickness. This may include Saturdaymornings and possibly weekend work in future on a rota basis.
Conditionsof employment including hours of work, holidays etc are covered in yourContract of Employment. The staff handbook contains employment policies.
Review:
Thepost and the job description reflect the current requirements and objectives ofthe post. As the duties of the postdevelop and change, the post holder may be required to carry out otherresponsibilities.
Whilstthere will be consultation on such issues, employees should understand that, ifagreement cannot be reached, then the employer reserves the right to makechanges to job descriptions where it considers such changes necessary.
Confidentiality:
In the courseof seeking treatment, patients entrust us with, or allow us to gather sensitiveinformation in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately. In theperformance of the duties outlined in this job description, the post holder mayhave access to confidential information relating to patients, carers, Practicestaff and other health care workers. They may also have access to informationrelating to the Practice as a business organisation. All such information from any source is to beregarded as strictly confidential. Informationrelating to patients, carers, colleagues, other health care workers or the businessof the Practice may only be divulged to authorised persons in accordance with Practicepolicies and procedures relating to confidentiality and the protection ofpersonal and sensitive data.
Health & Safety:
The post-holder will assist in promotingand maintaining their own and others health, safety and security as defined inthe practice Health & Safety Policy, to include:
* Usingpersonal security systems within the workplace according to Practiceguidelines
* Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
* Makingeffective use of training to update knowledge and skills
* Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
Equality and Diversity:
* The post-holderwill support the equality, diversity and rights of patients, carers andcolleagues, to include:
* Actingin a way that recognises the importance of peoples rights, interpretingthem in a way that is consistent with Practice procedures and policies,and current legislation
* Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behavingin a manner which is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights
Personal Development:
The post-holder willparticipate in any training programme implemented by the Practice as part ofthis employment, such training to include:
* Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own skills development.
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork.
Quality:
The post-holder will striveto maintain quality within the practice, and will:
* Alertother team members to issues of quality and risk
* Assessown performance and take accountability for own actions, either directlyor under supervision
* Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
* Workeffectively with individuals in other agencies to meet patients needs
* Effectivelymanage own time, workload and resources
Communication:
The post-holder shouldrecognise the importance of effective communication within the team and willstrive to:
* Communicateeffectively with other team members
* Communicateeffectively with patients and carers
* Recognisepeoples needs for alternative methods of communication and respondaccordingly
Contribution to theImplementation of Services:
The post-holder will:
* ApplyPractice policies, standards and guidance
* Discusswith other members of the team how the policies, standards and guidelineswill affect own work
* Participatein audit where appropriate
Person Specification
Qualifications
* Intellectually robust with a minimum of five GCSEs or equivalent
Experience
* Experience of working in a NHS setting
* Working knowledge of medical reception duties
* Experience of working with patients/public
* Knowledge of System One
Education and Training
* Willingness to undergo education / training for both Practice and Service needs
* Willingness to work towards performance objectives (Appraisal)
Qualities and Attributes
* Demonstrate motivation, reliability and commitment to team working
* Commitment to providing a high quality service
* Ability to work independently as well as part of a team
* Flexibility, commitment and adaptability
* An understanding, acceptance and adherence to the need for strict confidentiality
* Pleasant and articulate
* Able to work under pressure
* Able to work in a changing environment
* Able to use own initiative
* Able to concentrate and be seated at a VDU for a significant part of the day
Knowledge and Skills
* Good interpersonal skills with the ability to communicate effectively with a diverse range people
* Excellent written and verbal communication skills
* Ability to maintain a high level of confidentiality and discretion at all times
* Ability to use own judgement, resourcefulness and common sense
* Able to work with minimal supervision following set procedures
* Good time management skills, able to prioritise and organise workload for best effect
* Ability to work to tight deadlines in a busy environment
* Willing to develop competency skills relevant to the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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