Head of Operations
National role (Midlands base preferred)
We are looking for an experienced and driven Head of Operations to lead delivery across a high-profile national portfolio.
This is a critical leadership role, acting as the number two to the Account Director, where you’ll play a key part in stabilising performance, strengthening client relationships, and driving meaningful operational improvement across multiple sites.
This is a role for a proven operator — someone who can step into a complex environment, take ownership, and deliver change.
The Role
You’ll lead operational delivery across an integrated FM contract, ensuring high performance across both hard and soft service lines.
Key responsibilities include:
* Leading multi-site delivery across a national IFM portfolio
* Managing and developing senior operational leaders and regional teams
* Overseeing hard services, soft services (cleaning, catering, security) and subcontractor performance
* Driving operational consistency, compliance, and service excellence
* Playing a central role in improving team culture, engagement, and stability
* Acting as a senior point of contact for the client, building trust and credibility
What We’re Looking For:
Experience & Background
* Strong Facilities Management (IFM) background at a senior level
* Experience delivering across multiple service lines (hard and soft FM essential)
* Proven track record managing complex, multi-site portfolios
* Experience in subcontractor and supply chain management
Leadership
* Experience managing managers and senior leaders, not just frontline teams
* Evidence of leading transformation, turnaround, or cultural change
* Ready to operate at a senior level and progress towards Account Director
Client Engagement
* Highly credible and confident with senior stakeholders
* Strong relationship builder with the ability to rebuild trust and influence
* Visible, proactive, and delivery-focused
Personal Attributes
* Engaging, personable, and collaborative
* Strong communicator who can bring people with them
* High energy, ambitious, and solutions-focused