Overview
Job title: Customer Services Advisor
Job no: 560340
Work type: Part time, 16 hours per week
Site: Sutton-in-Ashfield
Location: Nottinghamshire
Categories: Retail Colleagues
Salary: £10.20 - £12.41 per hour
Business Area: Retail
Responsibilities
* Deliver market-leading standards of customer service in a retail environment.
* Work with customers in our car park and in-store on bikes, providing support and guidance.
* Carry out a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
* Develop practical problem-solving skills and the ability to work quickly and efficiently.
* Use experience in retail or a customer-focused sales environment to tailor approaches to meet customer needs.
What you’ll need
* Experience delivering great customer service, ideally in a retail sales environment.
* A proactive approach to helping customers and understanding their needs.
* Problem solving skills.
* Availability to work on a rota basis, including weekends.
Desirable
* Some knowledge and skills in car parts fitting and cycle repair.
* Some experience of working towards and achieving sales targets.
Benefits
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme
* Option to join Sharesave scheme (20% discount on shares)
* Cycle2Work scheme
* Wagestream for on-demand pay access
* Health Cash Plan for healthcare cost reimbursement
We invest heavily in training to help you develop your career, with support for progression in Retail or elsewhere in the Group.
We know everyone has different priorities at different stages of life, so we offer a wide range of rewards and benefits. We are an equal opportunities employer and welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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