Overview
We are looking for an Operations Manager to join the team at Meldrum House Country Hotel & Golf Course. Meldrum House is committed to excellence and innovation, showcasing the very best of Scottish food, drink, scenery and warm hospitality to guests. Features include award-winning locally sourced cuisine, the 800-year-old Cave Bar with over 120 whiskies, contemporary luxury dining domes and an exceptional golf course ranked among Scotland’s top 100. The property includes 51 luxurious bedrooms and diverse event spaces including a ballroom with spectacular views and the outdoor Titan Sky Bar dome.
You’ll meet great people, have fun at work, develop new friendships, learn new skills, and you will receive a competitive rate of pay plus a generous range of employee benefits.
Responsibilities
Main purpose of the job and key duties:
* To support and assist the Managing Director, Meldrum House, to effectively manage the hotel and the team, ensuring the level of standards and service given while maximising hotel profitability in line with budgets. The role will involve a significant amount of administrational duties, which requires excellent communication skills and attention to detail.
* To conduct regular internal departmental audits, covering Food Safety, Fire Safety, and Health & Safety matters.
* To implement necessary and relevant Standard Operating Procedures through all departments to ensure consistency in training and service standards.
* Leading and supporting all Heads of Department to ensure we deliver a top-class AA Red Star standard operating hotel.
* To assist HODs in implementing various checklists to support successful implementation of service and compliance standards.
* To ensure that all teams are utilising Procure-Wizard as required for all purchasing matters and that goods are receipted accordingly.
* To maintain and support the Monogram Collective culture, ethics and values through day-to-day activities.
* To ensure that you and our teams take our well-renowned “Guest Journey” to another level, delivering exceptional guest service standards to all guests.
* Support and work with all Heads of Departments to deliver exceptional quality and standards in terms of product.
* Ensure suitable cover across the teams and deputise/oversee where necessary when an HOD is away.
* Assist the Managing Director, Meldrum House to prepare presentations for Monthly H&S meetings covering relevant matters regarding H&S action plans and learnings.
* The role reports directly to the Managing Director and has line management accountability of Front Office, Housekeeping, Food & Beverage and Conference & Banqueting.
About you
This role requires a highly effective communicator with exceptional administrative and organisational skills. Acting as a key support to the Managing Director and Heads of Department, you will play a pivotal role in ensuring smooth operations by maintaining high standards of efficiency and coordination across the business.
* Ability to lead and motivate an effective team.
* Full understanding of Profit and Loss analysis and Hotel KPIs.
* Experience in rota management.
* Understanding of stock take processes and stock control.
* Evidence of contributing to accurate and timely forecasting of departmental business.
* Competent in using Microsoft Outlook (email & calendar), Excel, Word; Fourth Hospitality Payroll system, HMS and Zonal are advantageous.
* Experience working in luxury hotel environments equivalent to AA 4 or 5 Red Star standards.
Employment details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service and Business Development
* Industries: Hospitality
We’ll provide great training and development opportunities to help you flourish in a fun and fulfilling career. Meldrum House is part of the Apex Hotels Group, and we want you to be part of our exciting journey. If you are interested, click apply. We look forward to hearing from you!
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