Strategic delivery & change manager

Location: Haywards Heath, Home Office (Remote) or Manchester Salary: £75,000 - £85,000 depending on experience Department: Commercial

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Are you a natural problem solver with a curious mind and a passion for detail?Do you thrive on managing complex projects and building strong relationships with stakeholders? If you're organised, methodical, and excited by the challenge of diving into data—especially when it comes to pricing—then we want to hear from you!

We’re looking for a Strategic Delivery & Change Manager to join our Retail Pricing team either working remotely or in our Salford Quays, Manchester or Haywards Heath, West Sussex offices.

In this role you’ll work with senior stakeholders to create a vision and roadmap for your business area, ensuring alignment to the broader business outcomes.You will be the ambassador for your business area and associated technical product, developing an excellent understanding of your customer and end users needs to develop a compelling proposition.

As Strategic Delivery & Change Manager you will be responsible for the business management of your roadmap, working directly with Technical Product Owners and the Technical Product teams to ensure a deep understanding of your product initiatives and providing SME support throughout the delivery life cycle.

You will also ensure any risks, issues, audit and control requirements related to your technical product(s) are managed appropriately.

Core skills we’re looking for to succeed in the role:

• Project Manager experience with strong stakeholder management skills
• Curious mind and keen to understand the detail and data of pricing
• Strong problem solver who is organised and methodical

Nice to have skills, but optional:

• Commercial experience

What’s involved:

• Define, maintain and execute a business area roadmap aligned to the wider business plan in order to support the business manager’s strategy
• Create and maintain a comprehensive business area roadmap and vision
• Organise and facilitate ideation sessions working with pillar stakeholders and technology teams to generate innovative features or product enhancements that are aligned to the business plan and industry/market trends
• Act as the voice of the customer engaging directly with Technical Product Owners and Product teams to ensure a deep understanding of your initiatives providing SME support through the delivery lifecycle.
• Work with Finance Business Partners capture and monitor change benefits.
• The administration of ADO to support the creation of work aligned to the business area roadmap including technical products and the wider business plan
• Manage all aspects of development related change including requirements, business risks and issues
• Support the preparation of investment cases and business proposals for new initiatives, conducting cost-benefit analysis and financial forecasting to support decision-making by senior management and stakeholders
• Ensure business readiness for technical and non-technical change, working with supporting areas, to ensure the appropriate approvals and operating procedures are in place to support the change

Experience & knowledge

• Demonstrable experience of Agile development approaches
• Demonstrable experience of managing change within an Agile methodology
• Demonstrable experience of creating Product roadmaps and translating product needs into Epics aligned to Product strategy.
• Experience of working within a highly regulated environment
• Understanding of the insurance/financial services industry, its products and key regulations
• Strong stakeholder management experience within a fast paced, matrixed environment
• Experience of product management, design, and development
• Change process from ideation through to delivery and post live management
• Understanding of UK personal lines insurance products, the UK insurance industry and the different distribution channels
• Knowledge of FCA requirements (including TCF)
• Ability to influence senior stakeholders and external suppliers
• Highly motivated self-starter
• Ability to take quick confident decisions at a strategic level to move things forward
• Structured thinking to find solutions to complex problems and the ability to adopt a pragmatic way forward
• Strong leadership skills
• Ability to communicate complex information in an easily digestible format to key stakeholders
• Confidence in prioritising and balancing competing work streams
• Excellent communication skills, both verbal and written
• Good time management and organisation skills
• Excellent literacy and numeracy skills
• Entrepreneurial mind-set with the ability to spot opportunities

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

We’ve received some great feedback from colleagues on Glassdoor. Don’t believe us? Check out our reviews for yourself!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

86% of people would recommend a friend to work at First Central

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Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you