Position Overview
Based in Reading, the Housing Management Officer contributes to the provision of high quality, consistent, flexible and value for money Housing and Customer Service to all residents living on the North Whitley estate and served by Affinity (Reading) Limited. The post holder will provide a resident‑focused service and be personally responsible for solving resident issues effectively as they arise.
Key Responsibilities
* Monitor rent account balances and recover arrears, taking necessary action in line with procedures including the serving of notices and court action.
* Give advice on welfare benefits to maximise tenant income and refer tenants to other agencies as appropriate.
* Respond promptly to any tenant giving notice to terminate a tenancy, notifying them of any liability for repairs or rent payments, and carry out pre‑inspections of properties.
Benefits
* 28 days holiday + the option to buy and sell holiday
* Generous pension scheme with contributions up to 10%
* Life assurance of 5× your annual salary
* Generous parental and family leave
* Health and wellbeing packages
* Electric car scheme
* Personal development opportunities
* Colleague recognition scheme
* Flexible working
* Free eye tests
* Cycle to Work scheme
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