Job Description
Training / Customer Care Coordinator
Salary: c£25,000+ per annum DOE
Full time permanent role (hybrid working pattern)
Based Southwest London
We are currently recruiting for a talented Training / Customer Care Coordinator to join the brilliant Training / Customer Care Team, on behalf one of our clients, a well-established education and training organisation based in Southwest London
The Customer Care Administrator must be well organised, proactive and self-motivated, developing positive relationships with internal and external parties, and take pride in always delivering quality service. The role requires a multi-tasking approach and an ability to juggle multiple responsibilities, and a high degree of accuracy is essential.
Key Responsibilities:
Customer Care Administration:
• To provide an efficient, friendly and helpful response to all customer enquiries, ensuring issues are resolved and queries/requests responded to within agreed response times.
• Scanning and filing of documents, processing customer information and adding/updating on to the database with absolute accuracy
• To provide effective support of the print and despatch function to include printing and sending materials for individual orders, resource material orders, open course and in-company materials. Arranging couriers, post and franking and any other despatch related task as required.
• To support and carry out other routine tasks undertaken by the customer service team including responding to email and telephone queries.
Venue Organisation and Course Set Set-Up
• To provide support for the efficient co-ordination of event administration including:
o Ensuring stock levels of refreshments, snacks and stationery items are maintained for open courses.
o Setting up the room prior to each course event starting (including ensuring appropriate marketing materials are in place) and clearing the room after meals and at the end of each day.
o Co-ordinating lunch time requirements after liaising with tutors.
o Reporting any maintenance and cleaning requirements for training rooms to the Head of Customer Services.
o Virtual administration set up, communications and feedback management
Corporate Client Administration
• To assist the Course Management Co-ordinator to ensure the administration of corporate courses is as efficient as possible and ensure client satisfaction (following all departmental policies regarding the management of corporate business).
• To notify the Management Co-ordinator immediately if any issues arise regarding our ability to satisfy the project specification.
Person specification
• Customer Service experience in a service or professional training or membership sector
• A high degree of computer literacy, specifically MS Word and Excel as well as zoom/meeting apps
• Knowledge of Google Suite highly desirable
• Excellent communication skills, verbal and written
• ACCURACY – with exceptional attention to detail at all times
• Organised and able to manage time effectively, prioritise and work to deadlines
• Positive personality with a desire to work with a team to meet Company objectives
• Commitment to the highest professional standards in delivering and improving services
• An ability to bring problem solving techniques to the achievement of team objectives
• Well-developed interpersonal skills