Job Introduction
The Production Support Engineer supports production teams in delivering first‑time fixes through the interrogation and analysis of train data systems, including EMS, Rtd, Rcm and OTMR. The role provides technical support by capturing and analysing defects as they are reported, helping to reduce incidents arising from maintenance activities. Working closely with Technical Services and the Performance Team, the engineer identifies root causes and implements effective corrective actions, including briefings, process improvements, best practices and development of fault‑finding guides.
The engineer coaches and mentors engineers in advanced fault‑finding techniques, supports rectification of technically challenging faults and monitors unit performance for up to six days following repair to ensure fault‑free operation. Technical support is also provided to production teams on issues affecting delivery, including procedural clarification, component identification and maintenance best practice.
Requirements
To be considered for the role you will need to demonstrate the following:
* Experience of rolling stock maintenance, planned maintenance processes and rail vehicle system repair (Preferred)
* Technical knowledge of southeastern rolling stock fleets (Preferred)
* Good understanding of train management and mainframe systems, including EMS, TRUST, and hybrid systems such as GENIUS and RAVERS (Preferred)
* Competent in Microsoft Office applications, including Windows, Word and Excel
* HNC/HND qualification in an Electrical Engineering discipline (Desirable)
* Excellent communication and interpersonal skills
* Demonstrable ability to work effectively as part of a team
* Strong problem‑solving and analytical skills
* Ability to make sound technical decisions under pressure
* Self‑motivated, with the ability to meet tight deadlines when required
* Strong electrical and mechanical fault diagnosis skills, including the interpretation of electrical and software schematics
* A strong interest in coaching, mentoring and developing others
All successful candidates will need to undertake and pass a full safety critical medical before formal offer.
All successful applicants will need to pass a Personal Track Safety course or a Depot Track Safety course (full training provided).
Diversity & Inclusion
As proud members of the Armed Forces Covenant and Disability Confident Scheme, an interview will be offered to applicants applying under these schemes who meet the minimum criteria for the role.
Benefits
Along with your salary, the rewards you’ll receive include:
* Final salary pension
* 24 days annual leave allowance (including bank holidays)
* Free rail travel across our networks
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