Job summary
The role involves working closely with and supporting the Practice Manager in the day-to-day operations of the practice ensuring that in addition to oneself, the wider staff team are supported in fulfilling their responsibilities by providing leadership, management and guidance.
Main duties of the job
The Deputy Practice Manager is a critical role within the Senior Management Team (SMT). The SMT is led by the Practice Manager and consists of the Deputy Practice Manager, a Data Specialist Manager, a Finance Manager, and a Patient Services Manager. Managers with large teams are supported by Team Leaders within their respective departments. The Deputy Practice Manager will be expected to deputise for the Practice Manager in their absence.
Some flexibility is required, as you may sometimes need to work additional or alternative hours to cover for colleagues.
About us
We are a long-established practice with approximately 22,000 patients. We are a very friendly team comprising of 54 staff members serving patients across Biggleswade, Sandy, Langford and the surrounding areas.
Details
Date posted
11 February 2026
Pay scheme
Other
Salary
Depending on experience Competitive salary based on previous senior management experience
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
Saffron Health Partnership
Saffron Road
Biggleswade
Bedfordshire
SG18 8DJ
Job description
Job responsibilities
SPECIFICS
Regulation and Compliance
Implement systems to ensure compliance with CQC regulations and standards
Staff
Review and update staff job descriptions and person specifications, ensuring all staff are legally and gainfully employed
Act as the administrative lead for recruitment, including placing adverts and conducting pre-employment and DBS checks
Organise and oversee staff induction programmes, periodically reviewing them for effectiveness and making recommendations for updates as required
Manage the annual in-house staff survey process
Undertake regular supervision meetings and annual appraisals with line managed staff
Lead on practice team wellbeing initiatives
Lead on organising practice team events, such as the Christmas party
Lead on organising annual face-to-face Basic Life Support training for the clinical team
Oversee and maintain training records for the practice team
Support the Practice Manager with the effective management of disciplinary and grievance issues
Identify training needs and delivering training where appropriate
Work with and support the PCN Training Lead by suggesting topics for internal training for non-clinical staff delivered in protected learning time
Information & Technology
Lead on the management of the clinical system (SystmOne), including ensuring IT security and information governance compliance, and responding to and resolving local IT issues
Work with the PCN Digital & Transformation Lead to manage the practices communications channels (e.g. website and social media)
Develop searches, reports and audits on the clinical system (SystmOne), as required
Review and update clinical templates ensuring they remain current
Premises
Manage supplier contracts (e.g. cleaning, consumable supplies etc), including contract renewals, and deal with any issues that arise
Manage a budget for purchases of consumables and equipment
Manage supplier contracts (e.g. cleaning, utilities, insurances etc), including performance management, renewals and sourcing best value
Oversee the work of and provide support to the Facilities Supervisor
Manage premises health and safety, undertaking risk assessments and mandatory training as required
Service Delivery and Development
Manage DNAs, including identifying patients who repeatedly DNA and devising solutions to reduce occurrences
Participate in production of practice development plans
Review, update and roll out the latest version of the practice Business Continuity Plan annually, or sooner if required.
Undertake Data Protection Impact Assessments for new services and processes
Participate in planning and roll out of new services and processes
Provide colleagues with support to ensure effective the delivery of services
Monitor and disseminate information on safety alerts and other information relevant for the wider team
Lead in providing support to the practices Patient Participation Group
Together with the Practice Manager attend meetings such as monthly practice SMT meetings, weekly PCN managers meetings and monthly Partnership meetings
General
Be an integral, proactive member of the practice team, leading by example
Adhere to practice policies, protocols and procedure.
Undertake mandatory training
Support and participate in shared learning
Undertake any other reasonable duties as directed by the Practice Manager
Job description
Job responsibilities
SPECIFICS
Regulation and Compliance
Implement systems to ensure compliance with CQC regulations and standards
Staff
Review and update staff job descriptions and person specifications, ensuring all staff are legally and gainfully employed
Act as the administrative lead for recruitment, including placing adverts and conducting pre-employment and DBS checks
Organise and oversee staff induction programmes, periodically reviewing them for effectiveness and making recommendations for updates as required
Manage the annual in-house staff survey process
Undertake regular supervision meetings and annual appraisals with line managed staff
Lead on practice team wellbeing initiatives
Lead on organising practice team events, such as the Christmas party
Lead on organising annual face-to-face Basic Life Support training for the clinical team
Oversee and maintain training records for the practice team
Support the Practice Manager with the effective management of disciplinary and grievance issues
Identify training needs and delivering training where appropriate
Work with and support the PCN Training Lead by suggesting topics for internal training for non-clinical staff delivered in protected learning time
Information & Technology
Lead on the management of the clinical system (SystmOne), including ensuring IT security and information governance compliance, and responding to and resolving local IT issues
Work with the PCN Digital & Transformation Lead to manage the practices communications channels (e.g. website and social media)
Develop searches, reports and audits on the clinical system (SystmOne), as required
Review and update clinical templates ensuring they remain current
Premises
Manage supplier contracts (e.g. cleaning, consumable supplies etc), including contract renewals, and deal with any issues that arise
Manage a budget for purchases of consumables and equipment
Manage supplier contracts (e.g. cleaning, utilities, insurances etc), including performance management, renewals and sourcing best value
Oversee the work of and provide support to the Facilities Supervisor
Manage premises health and safety, undertaking risk assessments and mandatory training as required
Service Delivery and Development
Manage DNAs, including identifying patients who repeatedly DNA and devising solutions to reduce occurrences
Participate in production of practice development plans
Review, update and roll out the latest version of the practice Business Continuity Plan annually, or sooner if required.
Undertake Data Protection Impact Assessments for new services and processes
Participate in planning and roll out of new services and processes
Provide colleagues with support to ensure effective the delivery of services
Monitor and disseminate information on safety alerts and other information relevant for the wider team
Lead in providing support to the practices Patient Participation Group
Together with the Practice Manager attend meetings such as monthly practice SMT meetings, weekly PCN managers meetings and monthly Partnership meetings
General
Be an integral, proactive member of the practice team, leading by example
Adhere to practice policies, protocols and procedure.
Undertake mandatory training
Support and participate in shared learning
Undertake any other reasonable duties as directed by the Practice Manager
Person Specification
Experience
Essential
* Experience of working in primary care or general practice
* Experience of line management and leading a team
* Experience of developing and implementing projects
* Experience of developing and rolling out policies and protocols
* Knowledge of the regulatory frameworks governing general practice (e.g CQC, GMS contract)
* Excellent literacy and numeracy skills
* Excellent communication skills, including the ability to communicate effectively with people from a wide range of backgrounds
* Confident working with IT and learning new systems
* Strong, people-centred leadership skills
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* Ability to remain positive and calm when under pressure
Desirable
* Ability to think strategically
* Experience of negotiating best value with suppliers and managing supplier contracts
* Knowledge of health and safety at work regulations
Person Specification
Experience
Essential
* Experience of working in primary care or general practice
* Experience of line management and leading a team
* Experience of developing and implementing projects
* Experience of developing and rolling out policies and protocols
* Knowledge of the regulatory frameworks governing general practice (e.g CQC, GMS contract)
* Excellent literacy and numeracy skills
* Excellent communication skills, including the ability to communicate effectively with people from a wide range of backgrounds
* Confident working with IT and learning new systems
* Strong, people-centred leadership skills
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* Ability to remain positive and calm when under pressure
Desirable
* Ability to think strategically
* Experience of negotiating best value with suppliers and managing supplier contracts
* Knowledge of health and safety at work regulations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Saffron Health Partnership
Address
Saffron Health Partnership
Saffron Road
Biggleswade
Bedfordshire
SG18 8DJ
Employer's website
(Opens in a new tab)
Employer details
Employer name
Saffron Health Partnership
Address
Saffron Health Partnership
Saffron Road
Biggleswade
Bedfordshire
SG18 8DJ
Employer's website
(Opens in a new tab)