Job Title: Contract Coordinator
Overview: Do you have customer service experience? Enjoy being the first point of contact? We are seeking a Contract Coordinator to join us on a permanent basis at our Cirencester site. You will be responsible for delivering our company's service expectations across all key areas, liaising with clients, and working closely with internal and external departments.
Key Responsibilities:
1. Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service.
2. Respond to enquiries and new job emails from customers.
3. Accurately record job requirements and priorities on our in-house software and client portals.
4. Take ownership of customer queries to offer first contact resolution where possible.
5. Handle administrative duties within the Customer Support Centre, including monitoring team inboxes.
6. Liaise with internal departments and external contractors for job updates and ETAs.
7. Work according to pre-determined daily, weekly, and monthly team goals.
8. Communicate with contractors regarding outstanding job updates.
9. Collaborate with management to achieve client and business objectives.
10. Monitor KPI performance and follow up as needed.
Qualifications:
Ideal candidates will have experience in customer service, excellent communication skills, and a commitment to providing great service. Proficiency in Microsoft Office and IT systems is essential. Candidates should be organized, data-driven, flexible, and possess strong listening and problem-solving skills. Experience in call centers or retail sectors is preferred.
Benefits:
* Salary: £23,796 per annum
* Up to 4% discretionary bonus, based on targets
* 25 days annual leave plus Bank Holidays
* Group personal pension scheme with matched contributions (5-6%)
* Life Assurance
* Funded Training Sponsorship Scheme
* Cycle to Work Scheme
* Health Cash Plan
* Up to 10% off B&Q/Trade Point
* 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss this great opportunity. Apply today by clicking the ‘apply’ button.
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