Overview
We're partnering with a global organisation to hire a 2nd Line Infrastructure Engineer to support and enhance their group-wide IT infrastructure. This role focuses on BAU support, technical escalations, and assisting with infrastructure and network projects.
Responsibilities
* Own and resolve 2nd line BAU tickets in line with SLAs
* Act as an escalation point for local IT teams
* Provide remote and on-site support to users
* Support infrastructure, network, and security projects
* Assist senior engineers with servers, networks, backups, and MDM
* Maintain accurate ticketing and documentation
Key Skills & Experience
* 2+ years in a 2nd line support / infrastructure role (ideally from an MSP)
* Strong Microsoft stack experience (Windows 10/11, Server, AD, Azure AD, O365)
* Networking fundamentals (VLANs, DHCP, DNS, Wi-Fi)
* VMware and Veeam experience
* Awareness of cyber security best practices
* Strong communication and problem-solving skills
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