Derby Road Practice has a vacancy for a compassionate Care Navigator on a part-time basis for 21 hours a week. As we are a multi-site practice, you will work on a Monday, 8am - 6.30pm and Friday 1pm - 6.30pm at our Derby Road Surgery site and Wednesday 1pm - 6.30pm at our Pinewood Surgery site. Flexibility is crucial to accommodate training, holidays and occasional sickness. We have an established team with a strong focus on customer service and communication. We would love to hear from candidates with GP surgery experience although we would also like to hear from those that can show flexibility and a range of transferable skills. Duties will include; Provide comprehensive administrative support for the general practice and to act as focal point for patients and staff. Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone. Facilitate effective communication between patients and members of the healthcare community. Handle patient complaints in accordance with practice protocols. Provide an efficient and accurate support to the secretarial team, clinicians & patients. For further information, please see job description attached. If successful, please note, the interview panel will consist of a minimum of 2 people. Shortlisting will be on 17th June 2026 with interviews held the week commencing 22nd June 2026. About the Candidate The successful candidate should be able to work calmly and professionally as part of a team. You should have the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential. About Us Derby Road have 2 sites, based in the heart of Ipswich, with close travel links to the beautiful Suffolk countryside and the Suffolk coast. As part of Suffolk Primary Care, which is a group of 8 GP practices across Suffolk, we are seeking to recruit an enthusiastic and flexible Health Care Assistant, with strong customer service skills, for Derby Road in Ipswich who look after over 18,700 patients. Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare. We are committed to equal employment opportunities and encourage applications from all qualified individuals. Benefits of Working with SPC: NHS Pension Scheme: 23.7% employer contribution Additional Benefits: Eye care vouchers Health service discounts, including a complimentary Blue Light Card for new starters Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service Enhanced maternity and paternity terms High street discounts via our online portal Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.