Overview
The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that is goal-oriented, dynamic, and truly conversational. Gen3 leverages a multi-agent architecture and advanced language models to deliver personalized and engaging user experiences, handling complex tasks and “off-script” inquiries in real time.
Engineering Manager for the Voice Agent Team is responsible for leading a team of engineers and researchers to build the future of conversational AI. The core mission is to develop and scale multiple voice agents and create tools that enable clients to deploy seamless, voice-first experiences. You will oversee core technologies such as speech recognition, STS-TTS, real-time voice models, and a framework for agent development, ensuring technology is scalable with minimal latency and shaping tools that empower clients to transform customer service and create new interactive experiences.
You will directly manage about 6–8 engineers across frontend and backend disciplines and collaborate with stakeholders across the department. The size and skill sets you interact with may evolve as the organization grows.
What you will be doing
* Lead a cross-functional team, guiding them toward achieving their full potential
* Foster a culture of continuous improvement and collaboration, driving teams to innovate and evaluate new technologies
* Empower your team through coaching, mentorship, and skill development
* Promote a culture of micro feedback, mutual accountability, shared ownership, and a bottom-up approach in collaboration with other Engineering Managers
* Enable engineers to push for best practices within their discipline to improve productivity, code quality, and product quality
* Collaborate with fellow Engineering Managers and Chapter Leads to keep the engineering group focused and effective
* Facilitate communication between Engineers, Product Managers, and stakeholders within the R&D department and across the business to foster understanding and alignment
* Hold accountability for delivery and product quality within your team
What you bring to the role
* Enthusiastic mentor who inspires teams and supports professional development
* Strong technical background with experience developing and maintaining complex architectures
* Proven track record of managing and motivating engineering teams to achieve ambitious goals
* Experience scaling teams and leading through change
* Appreciation for diverse perspectives and the ability to seek input from others to achieve optimal outcomes
* Ability to facilitate discussions and communicate with stakeholders to ensure clarity and alignment
* Experience collaborating in teams, using practices like pair programming and code reviews to promote knowledge sharing
* Strong expertise in iterative development and risk management
* Commitment to quality and understanding of how to achieve and maintain it within complex architectures and software designs
#LI-MK12
Hybrid: This role offers a hybrid experience at the team level, combining onsite collaboration with remote work for part of the week. The role requires some in-office attendance; the specific schedule will be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software is built to bring calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid approach enables in-person collaboration at one of our worldwide offices, while also providing flexibility to work remotely part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application or participate in the employee selection process, please email peopleandplaces@zendesk.com with your specific accommodation request.
#J-18808-Ljbffr