Out of Hours Contact Centre Operator
Rawtenstall
Various Shift Patterns available (includes evenings and weekends)
£12.77 - £13.99 per hour
We are delighted to be recruiting for a Temporary Operational Support Assistant for our client in Rawtenstall.
This is a fantastic opportunity to work with a forward-thinking care provider that empowers people to live independently in their own homes. If you're organised, proactive, and passionate about delivering excellent customer service, we'd love to hear from you.
The Role
As an Operational Support Assistant, you will play a key role in supporting day-to-day operations and ensuring service users receive timely, effective support.
Your responsibilities will include:
* Acting as the first point of contact for enquiries, referrals, and TEC equipment installations
* Providing operational support including answering calls, data entry, booking appointments, and distributing information
* Scheduling technician visits efficiently and optimising appointment routes
* Liaising with service users, families, GPs, nurses, social workers, and community organisations
* Learning to triage TEC equipment issues and carrying out basic fault-finding
* Maintaining accurate and up-to-date service user records (e.g., TCES, UMO CRM)
* Handling sensitive information in line with data protection policies
* Preparing documentation for new service users and responding to stakeholder queries
* Supporting service KPIs and quality standards
About You
We're looking for someone who is:
* An excellent communicator, ideally with customer care experience
* Highly organised with strong administrative skills
* Confident using computer systems and CRM/databases (training provided)
* Proactive, flexible, and detail-oriented
* Compassionate and customer-focused, with a strong understanding of confidentiality
* Able to prioritise effectively in a fast-paced environment
* Adaptable, reliable, and willing to help wherever needed
* Enthusiastic with a positive, team-focused attitude
Minimum Requirements
* Enhanced DBS issued within the last 3-6 months (if not, this must be applied for immediately - you cannot start without it)
* 2x References
* Excellent communication skills
* Strong IT skills and the ability to learn new systems quickly
* A reliable and hardworking approach
* Right to work in the UK (this role is not eligible for sponsorship)
The Best Connection is acting as an Employment Business in relation to this vacancy.