Annual wage £14,976.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday – Friday 08.45 - 17.30 Total hours per week: 45 (the hours are based on the candidate being over 18) Expected duration 21 Months Possible start date 01 Jul 2024 Date posted 16 May 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000251556 Positions 1 available What you will do in your working day The role will involve: Assisting the team with Bookings requests, accounts queries and linguist registration Taking bookings from customers and booking interpreters via e-mail and phone Quoting for customers and negotiating rates with Interpreters Cultivate and maintain relationships with customers, understanding their language service needs and positioning our services to meet them Following up with interpreters to ensure effective delivery Acting as a point of contact for interpreters and customers, recording issues and achievements Accurately disseminating information and sharing appropriately Ensuring daily, weekly and monthly deadlines are met Ensuring jobs are not left open for longer than necessary Reporting issues that may lead to quality and delivery to management Closing jobs on the portal Creating customer invoices Credit control and Debt collection Handling customer and supplier queries by telephone and email Updating the databases and internal CMS Assisting the team with all administrative tasks Any other tasks as relevant The training you will be getting The apprentice will gain a Business Administrator Level 3 qualification from this apprenticeship Functional skills in maths and English (if required) How the training will be delivered is to be confirmed What to expect at the end of your apprenticeship The apprentice will gain a Business Administrator Level 3 qualification. Requirements and prospects Desired skills and personal qualities IT skills, Organisation skills, Customer care skills, Number skills, Initiative, Non judgemental, independent Qualifications GCSE or equivalent Maths and English (Grade 4 / C or above) Desired