Job Title: Hire Desk Controller
Location: Redditch
Salary Range: £30,000 - £40,000
Company Overview: Our client is an industry-leading groundworks contractor with a strong reputation for delivering high-quality projects across the construction sector. They are expanding their plant division and are seeking a talented Senior Hire Desk Controller to join their team in Redditch. This is an exciting opportunity to be part of a dynamic and forward-thinking organization that values innovation, teamwork, and excellence.
Position Overview: As a Hire Desk Controller, you will play a crucial role in managing the hire of construction equipment, ensuring efficient operations, and delivering exceptional service to our clients. You will be responsible for overseeing the day-to-day activities of the hire desk, providing leadership to a team of hire desk controllers, and maintaining strong relationships with both internal and external stakeholders.
Key Responsibilities:
* Manage and lead a team of hire desk controllers, providing guidance and support to ensure smooth operations.
* Oversee the scheduling and allocation of construction equipment to various projects, optimizing resource utilization.
* Maintain accurate records of equipment availability, hire rates, and contracts.
* Handle customer inquiries, resolve issues, and provide exceptional service to clients.
* Collaborate with other departments, such as logistics and maintenance, to ensure timely equipment delivery and maintenance.
* Monitor and improve processes to enhance efficiency and customer satisfaction.
* Assist in the development of pricing strategies and rental agreements.
* Conduct regular performance reviews of hire desk staff and provide training and development opportunities.
* Ensure compliance with health and safety regulations and company policies.
* Play a key role in managing and resolving any operational challenges that may arise.
Qualifications:
* Previous experience in a hire desk controller or similar role within the construction or plant hire industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Proficiency in using hire management software and Microsoft Office applications.
* A proactive and solutions-oriented mindset.
* Knowledge of construction equipment and industry regulations is a plus.
* A valid driver's license may be required.
Benefits:
* Competitive salary package between £30,000 - £40,000, commensurate with experience.
* Opportunities for career advancement within a growing organization.
* Pension scheme and additional employee benefits.
* A supportive and collaborative work environment.
* Training and development opportunities to enhance your skills.
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Application Process: If you are a motivated individual with a passion for the construction industry and possess the skills and experience required for this role, we invite you to apply. Please submit your CV and a representative will call you shortly after