Looking for a role where great food, great people, and meaningful moments come together?
If you're someone who enjoys working with people from all walks of life, who's calm, understanding and professional—particularly when working closely with bereavement services—you'll feel right at home here. You'll be hands on, adaptable, and enthusiastic about good food, great service, and creating a supportive atmosphere for both customers and colleagues.
What's the role all about?
As our Catering Supervisor, you'll play a key part in the day to day running of Reflections Tea Rooms. You'll oversee a team of catering assistants, ensuring the Tea Room is fully staffed, organised and operating smoothly. Your responsibilities will range from supporting with ordering and serving food and drinks, to supervising food preparation and maintaining high hygiene standards. You will also take the lead in handling bookings for wakes and events, managing stock, and supporting the Operations Officer with purchasing and timetabling. The role includes opening the Tea Room and cashing up at the end of each day.
What will your day look like?
Each day will bring a mix of customer service, practical catering tasks, and supervisory duties. You might begin by opening the Tea Room, preparing the environment for customers, and checking stock levels. Throughout the day, you'll support the team with taking orders, making drinks, preparing hot and cold food from the menu, and ensuring all hygiene procedures are met. You'll help maintain a clean, safe and welcoming space and may need to resolve customer queries or complaints with professionalism and care. At the end of the day, you'll complete cash reconciliation and close the Tea Room securely.
Who are we looking for?
We're looking for someone with supervisory experience, strong customer service skills, and confidence in basic food preparation. You'll need to have good communication, literacy and numeracy, as well as an understanding of health and safety, food hygiene and safe use of catering equipment. A Level 2 Food Hygiene Certificate is essential, and experience in stock rotation, cleaning procedures and complaint handling will be beneficial. Above all, we're seeking someone committed to providing excellent service with integrity, honesty and a positive attitude.
Why join us?
This is more than a catering role — it's an opportunity to be part of a small, supportive team delivering a thoughtful service in a unique and meaningful setting. You'll work in a peaceful environment where quality, compassion and community matter. We value our staff, encourage continuous improvement, and live by our core values of openness, integrity and valuing people. If you want a role where you can make a real difference to someone's day while developing your own skills, Reflections Tea Rooms is a great place to be.
For More Information Please Contact
Samantha Bendle via or
Key Dates
Closing date – 22nd February
Interviews – W/C 2nd March
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions the day prior in advance of meeting us.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusiveRewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
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Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.