Job Description
Job Title: Claims Executive
Location: South West and South Wales
Salary: £50,000 – £70,000 (DOE)
Benefits: Pension, 25 days holiday + Bank Holidays, Holiday Purchase Scheme, Individual Private Medical, Life Assurance, Flexible Benefits, Fully funded qualifications
About the Company:
This is an opportunity to join a well-established, multi-office insurance brokerage with a strong regional presence across the South West and South Wales. Built on a meritocratic and family-orientated culture, the business rewards initiative, ownership and long-term commitment.
With low staff turnover and a reputation for developing talent, the firm is investing in strengthening its claims proposition — creating a brand-new regional Claims Executive role to elevate client service, deliver trend analysis, and support strategic growth.
Role Summary:
This is a client-facing, relationship-driven Claims Executive position with genuine autonomy and visibility. You’ll manage a caseload of circa 100 complex commercial claims (including motor and liability), while acting as the primary claims contact for several high-value clients. Beyond technical handling, the focus is on chairing claims review meetings, delivering trend analysis, contributing to new business presentations, and helping shape the regional claims strategy. It’s an ideal opportunity for someone who enjoys being out with clients, influencing stakeholders, and taking ownership.
Key Responsibilities:
• Manage and drive complex commercial claims to resolution — ensuring clients receive proactive, high-quality service.
• Chair claims review meetings and deliver trend analysis — positioning yourself as a trusted adviser to clients.
• Identify risk management opportunities — improving client outcomes and strengthening retention.
• Support new business presentations — showcasing the strength of the claims proposition.
• Build strong relationships with insurers, loss adjusters and internal Account Executives — enhancing collaboration and influence.
• Contribute to regional projects and proposition development — helping evolve how claims is delivered.
Requirements:
• Proven experience within commercial insurance claims.
• Strong client-facing experience, confident in leading meetings and stakeholder discussions.
• Exposure to cross-class commercial claims, including motor and liability.
• Ability to interpret claims data and deliver meaningful analysis to clients.
• Comfortable managing a caseload while balancing client-facing commitments.
• ACII qualified (desirable, not essential).
• Acturis knowledge advantageous.
If this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet.
Related Job Titles: Senior Claims Handler, Corporate Claims Executive, Client Claims Manager, Commercial Claims Consultant, Claims Relationship Manager