Job Description
We are seeking a dedicated and professional Reception Supervisor to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Front Office Manager in maintaining smooth and efficient service delivery.
The main responsibilities and tasks of this position are as listed below, but not limited to these:
* Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions
* Define, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfaction
* Provide a warm and professional welcome to guests upon arrival and departure,
* Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions
* Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously
* Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
* Meet, greet, and facilitate seamless rooming arrangements for Accor ALL guests, ensuring a memorable experience
* Lead and motivate the front office team to maintain high standards of service and operational efficiency
Requirements:-
* Right to work in the UK
* Proven experience in front office operations with a strong track record in a supervisory or managerial capacity
* Excellent leadership skills with the ability to inspire, coach, and manage a dynamic team
* Strong knowledge of Opera Cloud software
* Outstanding communication and interpersonal skills, with a genuine passion for guest service
* Ability to multitask and thrive in a fast-paced, detail-oriented environment
Location: Novotel Wolverhampton, Union Street, WV1 3JN
Hours: 40 Per Week. Flexibility to work Early, Mid or Late shifts, including weekends.
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