Housing Income Officer (Fixed Term)
Contract Type: Fixed Term (up to 9 months), FT, 35 hours
Salary: Starting from £34,381 per annum (London weighted salary) or £30,386 per annum (Regional salary)
Reporting Office: London, Stratford or Manchester, Trafford (with occasional travel to West Ham Lane, Stratford Office for team collaboration)
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 11th May 2026
Interview Dates: 18th May 2026
Start Date: 22nd June 2026
Benefits
* Excellent pension plan (up to 6% double contribution)
* 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
* Westfield Health Cash Plan
* Non-contributory life assurance
* Up to 21 hours volunteering paid days
* Lifestyle benefits
* Employee Assistance Programme
Your impact in the role
* Managing your own portfolio of accounts, reducing arrears and minimising bad debt.
* Negotiating and agreeing repayment plans with residents, in line with policies and pre-court protocols.
* Supporting residents to maximise their income, including signposting to welfare, employment and money advice services.
* Attending court hearings when required.
* Handling inbound and outbound calls in a high-volume environment.
* Taking appropriate action to recover debt, including serving notices and playing an active part in preparing court applications when required.
What you'll bring
* Proven experience in customer service in a fast-paced, challenging environment.
* Excellent listening, influencing, and negotiation skills.
* The ability to stay calm and resilient in difficult conversations.
* Strong organisational skills, with the ability to prioritise and meet deadlines.
* Confidence in making sound, independent decisions.
* A strong background in debt recovery, arrears management, or income collection with an understanding of welfare benefits and how they impact residents (Desirable).
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
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